Jovani Martinez
Escondido,CA
Summary
Shift Leader at Rubio's Coastal Grill with expertise in cash handling and exceptional customer service. Proven track record in training staff and optimizing workflow, ensuring a seamless dining experience. Skilled in POS operation, I consistently resolved customer inquiries and complaints, fostering a positive atmosphere that enhanced guest satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Leader
Rubios Costal Grill
Escondido, CA
09.2019 - Current
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly and professionally.
- Utilized POS systems efficiently for order processing and inventory management.
- Managed daily workflow and scheduled staff for adequate coverage.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Cashier Team Lead
Wendys Restaurant
Escondido, CA
10.2017 - 07.2019
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted cashiers with resolving customer complaints and inquiries.
Education
High School Diploma -
San Pascual High School
Escondido 06-2018
Skills
- Cash handling
- POS operation
- Inventory management
- Employee training
- Workflow management
- Customer service
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Shift Leader
Rubios Costal Grill
09.2019 - Current
Cashier Team Lead
Wendys Restaurant
10.2017 - 07.2019
High School Diploma -
San Pascual High School