Jovani Morales
Peoria ,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction and sales growth at Advanced Call Center Technologies LLC. Skilled in staff training and development, and adept at money handling and customer relations. Boosted team productivity through effective workload management and staff motivation, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Busser & Expo
Cold Beers And Cheeseburgers
Peoria, AZ
12.2023 - 03.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Customer Service Representative
Advanced Call Center Technologies LLC
San Luis, AZ
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier Team Lead
Jack in the Box
San Luis, AZ
02.2021 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Carl's Jr
San Luis
01.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
QuikTrip
Surprise, AZ
03.2024 - 09.2024
Education
GED -
Glendale High School
Glendale, AZSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Retail Operations
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Employee Performance Evaluations
- Employee performance evaluation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
QuikTrip
03.2024 - 09.2024
Busser & Expo
Cold Beers And Cheeseburgers
12.2023 - 03.2024
Customer Service Representative
Advanced Call Center Technologies LLC
09.2022 - 10.2023
Cashier Team Lead
Jack in the Box
02.2021 - 09.2022
Cashier
Carl's Jr
01.2020 - 02.2021
GED -
Glendale High School