Jovanna Gomez
Lake Elsinore,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bright Solar
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
California Cart Builder
09.2023 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Administrative Assistant
Pride Staffing
03.2023 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Lesso America
09.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Compliance Associate
LulaRoe
09.2016 - 04.2020
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
- Supported the development of a robust compliance program through regular monitoring and auditing activities.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
Telemarketing Consultant
Definitive Consulting
10.2004 - 06.2006
- Increased customer satisfaction by effectively addressing inquiries and resolving issues.
- Generated leads for sales teams through cold calling and targeted marketing campaigns.
- Boosted overall sales revenue by consistently meeting and exceeding personal performance targets.
- Enhanced client retention rates by building rapport and fostering long-term relationships with customers.
- Collaborated with team members on strategies to improve call quality and efficiency.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
Languages
Spanish
Full Professional
Timeline
Sales Associate
Bright Solar
04.2024 - Current
Sales Associate
California Cart Builder
09.2023 - 03.2024
Administrative Assistant
Pride Staffing
03.2023 - 08.2023
Customer Service Representative
Lesso America
09.2021 - 11.2022
Compliance Associate
LulaRoe
09.2016 - 04.2020
Telemarketing Consultant
Definitive Consulting
10.2004 - 06.2006
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