JOVANNE MENDEZ
Orlando,FL
Summary
Highly organized and detail-oriented individual with proven ability to manage multiple tasks simultaneously in a fast-paced environment. Possesses excellent problem-solving skills and knowledgeable in the operation of amusement rides and safety protocols. Committed to providing a safe and enjoyable experience for all guests. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
20
20
years of professional experience
Work History
Vacation Planner
Universal Orlando
Orlando, FL
12.2024 - Current
- Provided expert advice on theme park attractions, optimizing guest experiences and satisfaction.
- Researched and implemented all ticket options to enhance customer offerings.
- Fostered a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues'' professional development.
- Provided expert recommendations for dining options, attractions, or entertainment based on personal experiences or reviews from other travelers.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Provided customers with best deals and well-researched ticket/ service options, successfully negotiating sales while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best product offerings.
Park Services Attendant
UNIVERSAL ORLANDO
Orlando, FL
07.2023 - 12.2024
- Conducted regular inspections of areas within the park to identify any potential safety hazards or damage that needed repair.
- Provided excellent customer service to visitors of the park by responding to inquiries and resolving conflicts in a timely manner.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously and ensuring all duties were completed on time.
- Utilized effective communication skills when interacting with coworkers, supervisors, and guests.
- Maintained cleanliness of the park grounds, restrooms, and other facilities through daily cleaning and maintenance activities.
- Provided information about facilities, entertainment options, and rules and regulations.
Assistant Front End Manager
THE FRESH MARKET
Miami, FL
02.2014 - 07.2016
- Conducted regular meetings with team members to review progress towards objectives.
- Analyzed customer feedback data to improve services offered at the store level.
- Ensured adherence to company policies regarding safety regulations and standards.
- Developed marketing campaigns to promote products and services within the store environment.
- Directed the daily operations of a front end team, ensuring efficient workflow.
- Recruited, trained, managed, evaluated, and motivated personnel.
- Monitored employee performance, providing feedback and coaching as necessary.
- Provided training and guidance to junior front-end staff on best practices in customer service.
- Managed inventory levels, order processing, and cash handling procedures.
- Trained and mentored team members to achieve front-end operational goals.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Planned, organized, and controlled operations of front-end area.
- Greeted customers entering store, responding promptly to needs.
- Completed point-of-sale transactions, maintaining control of cash at registers.
- Received payment by cash, credit cards, or automatic debits.
- Arranged merchandise to make attractive displays.
- Developed and implemented customer service training for front-end staff.
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Facilitated month-end closing processes, invoicing and journal entries.
Front End Supervisor
THE HOME DEPOT
Miami, FL
09.2005 - 12.2014
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Greeted customers entering store, responding promptly to needs.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Received payment by cash, credit cards, or automatic debits.
- Completed point-of-sale transactions, maintaining control of cash at registers.
- Planned, organized, and controlled operations of front-end area.
- Arranged merchandise to make attractive displays.
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
- Demonstrated ability to lead a team of front-end developers, providing training and guidance on best practices for coding and design.
- Implemented procedures to reduce shrinkage and improve store security.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Authorized payments and merchandise returns.
- Assigned employees to specific duties.
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Established and implemented policies, goals, objectives, and procedures for department.
- Instructed staff on how handled difficult and complicated sales.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Enforced safety, health, and security rules.
Education
Associate Of Arts - Early Childhood Education
Miami Dade College
Miami, FL08.2021
High School Diploma - undefined
Lindsey Hopkins
Miami, FL12.2002
Skills
- Reliability
- Cleaning and sanitation
- Task Prioritization
- Effective Communication
- Safety awareness
- Adaptability
- Organizational Skills
- Strong Work Ethic
- Self Motivation
- Flexible Schedule
- Teamwork and Collaboration
- Safety Compliance
- Continuous Improvement
- Attention to Detail
- Problem-solving abilities
- Customer Assistance
- Issue Resolution
- Problem-Solving
- Excellent Communication
Languages
English Fluent
Spanish Fluent
Timeline
Vacation Planner
Universal Orlando
12.2024 - Current
Park Services Attendant
UNIVERSAL ORLANDO
07.2023 - 12.2024
Assistant Front End Manager
THE FRESH MARKET
02.2014 - 07.2016
Front End Supervisor
THE HOME DEPOT
09.2005 - 12.2014
High School Diploma - undefined
Lindsey Hopkins
Associate Of Arts - Early Childhood Education
Miami Dade College