JoVannha Parrish
Pompano Beach,FL
Summary
Skilled Medical Records Specialist with a proven track record at National Billing Institute, adept in excelled in customer service and medical records analysis, enhancing patient confidentiality and interdepartmental coordination. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Medical Records Specialist
National Billing Institute
Boca Raton, FL
09.2023 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Medical Receptionist
Broward Speciality Center
Coconut Creek, FL
07.2024 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Cafeteria Worker
Broward County School Board
Fort Lauder
08.2019 - 08.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Responded to customer inquiries and feedback with professionalism, resolving any issues promptly to maintain positive dining experience.
Board Operator
Wexy1520AM
Fort Lauderdale, FL
09.2018 - 07.2023
- Contributed to increased listener engagement by selecting and scheduling appropriate music for various programs.
- Developed strong working relationships with colleagues across various departments, fostering a positive work environment focused on achieving shared goals.
- Maintained studio equipment in good working order.
- Edited pre-recorded content for broadcast using digital audio editing software, ensuring professional sound quality throughout all programming.
Education
Billing And Coding - Billing And Coding
Florida Career College
Miami, FL07.2024
Skills
- Telephone etiquette
- Payment collection
- Records pulling
- Customer service
- HIPAA regulations
- Positive interactions
- HIPAA compliance
- Medical records analysis
Timeline
Medical Receptionist
Broward Speciality Center
07.2024 - 09.2024
Medical Records Specialist
National Billing Institute
09.2023 - Current
Cafeteria Worker
Broward County School Board
08.2019 - 08.2024
Board Operator
Wexy1520AM
09.2018 - 07.2023
Billing And Coding - Billing And Coding
Florida Career College