Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic

Roberto Hurtado

Miami,FL

Summary

Detail-oriented Medical Records Specialist proudly offering many years' experience in processing court orders and subpoenas. Hardworking professional with records filing and management expertise. Attentive to deadlines in fast-paced environments. Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Abellahealth
Miami, FL
02.2023 - Current
  • Adhered to HIPAA guidelines when handling protected health information.
  • Scanned documents into electronic health record system according to established procedures.
  • Conducted quality assurance audits of medical records for compliance with state regulations.
  • Collected, filed, scanned, and retrieved confidential patient information.
  • Assisted in the development of new policies and procedures for medical record keeping.
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
  • Documented patient histories in accordance with established standards.
  • Reviewed medical records to ensure accuracy and completeness.
  • Answered inquiries regarding the status of patient records or their availability.
  • Ensured that all required forms were completed accurately and completely prior to storage or release.

Phlebotomist/ Medical Records

Excellence Healthcare
Miami, FL
12.2021 - 02.2023
  • Verified patient information prior to specimen collection.
  • Prepared specimens for transport to external laboratories.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained accurate records of collected specimens and test results.
  • Maintained a clean, safe, and organized work environment.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Performed quality control tests on collected specimens.
  • Followed all safety protocols when handling hazardous materials.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Front Desk Receptionist

South Beach Group
Miami Beach, FL
01.2015 - 02.2020
  • Greeting customers in a professional manner (in person and/or by phone)
  • Respond to calls and give the adequate information
  • Professional telephone etiquette
  • Responding professionally to client rebuttals and assisting them
  • Ability to function under pressure.

Customer Service Representative

OTC HEALTH SOLUTIONS
Doral, FL
03.2013 - 12.2014
  • Answering provider and member calls, in a daily average between 60-100 calls
  • Help members with the over the counter orders, and transfer them to providers, or the pharmacy
  • Track packages and update tracking information to members
  • Process over the counter orders and mail them out to the health plan members.

Education

Registered Nurse Associate's - Nursing

Fortis College - Centerville
Cutler Bay, FL
01-2026

High school diploma - Criminal Justice

Southwest Miami Senior High School
07.2013

Skills

  • Microsoft work
  • Excel
  • Windows
  • Front Desk
  • Bilingual
  • Ability to multitask
  • Strong communication skills
  • Phlebotomy
  • Venipuncture
  • Medical Records
  • Patient Care
  • Laboratory Experience
  • Medical Scheduling
  • Vital Signs
  • Phone Etiquette
  • Insurance Verification
  • Electronic Health Records Management
  • Clinical Documentation
  • HIPAA Compliance
  • Information Verification
  • Records filing
  • Health Information Systems
  • Telephone Etiquette
  • Medical terminology proficiency
  • Data security procedures
  • Medical Terminology

Certification

Certified Phlebotomist Technician

Personal Information

Title: Phlebotomist/ medical records and costumer service rep.

Languages

  • English, Fluent
  • Spanish, Fluent

References

References available upon request.

Timeline

Medical Records Specialist

Abellahealth
02.2023 - Current

Phlebotomist/ Medical Records

Excellence Healthcare
12.2021 - 02.2023

Front Desk Receptionist

South Beach Group
01.2015 - 02.2020

Customer Service Representative

OTC HEALTH SOLUTIONS
03.2013 - 12.2014

Registered Nurse Associate's - Nursing

Fortis College - Centerville

High school diploma - Criminal Justice

Southwest Miami Senior High School

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Roberto Hurtado