Leah Bouchard
Rockford,IL
Summary
Detail-oriented professional with a strong foundation in customer service, data entry, and records management. Highly organized and self-motivated, complemented by exceptional communication and interpersonal skills. Proven ability to prioritize tasks effectively and consistently meet deadlines while maintaining a high standard of accuracy. Experienced in organizing and maintaining comprehensive medical records, leveraging expertise in patient documentation to ensure compliance with healthcare regulations and confidentiality practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Orthoillinois
Rockford, IL
10.2023 - Current
- Scan and uploaded medical records into electronic medical records system.
- Manage patient records and ensure compliance with HIPAA regulations.
- Communicate effectively with staff, patients, hospitals and insurance companies by email, fax and telephone.
- Sort incoming mail, emails and faxes from insurance companies, attorneys and scan into patients charts and assign to appropriate departments.
- Provide excellent customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Keep accurate log of requests for medical information and records.
Loan Officer Assistant
Envoy Mortgage
Rockford, IL
08.2017 - 03.2023
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Documented borrower's information in loan processing system and resolved any discrepancies
- Set up files using loan officer checklist and submitted on-time to processor for processing
- Maintained strict confidentiality of bank records and client information
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Developed and maintained relationships with local real estate agents
- Maintained friendly and professional customer interactions
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress
- Worked with Loan Officer to create application profile in system and review key information at various stages within process
- Assembled important paperwork and disclosures for borrower
- Assessed loan compliance to meet mortgage lending laws and regulations
- Communicated with customers daily to request information and complete paperwork.
Licensed Real Estate Agent
Dickerson Nieman Realtors
Rockford, IL
07.2012 - 08.2017
- Increased home sales through persuasion, negotiation and ability to close
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective
- Communicated with clients to understand property needs and preferences
- Liaised between buyers and sellers to provide positive experiences for both parties
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions
- Negotiated contracts with buyers and sellers to maximize customer savings.
Education
GED -
Rock Valley College
Rockford, Illinois06-1992
Skills
- Attention to Detail
- Microsoft Windows
- Microsoft Teams
- Problem Solving and Decision Making
- Efficient Data Entry
- Self-starter
- Verbal Communication
- Records Management
- Multi-tasking
- Microsoft Office Suite
- Dropbox
- Remote Work
- Time Management
- Written Communication
- Document Verification
- Medical records management
- HIPAA compliance
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
IT Support
Coursera/Google, Online
Timeline
Medical Records Specialist
Orthoillinois
10.2023 - Current
Loan Officer Assistant
Envoy Mortgage
08.2017 - 03.2023
Licensed Real Estate Agent
Dickerson Nieman Realtors
07.2012 - 08.2017
GED -
Rock Valley College