Jovany Gaspar
Whittier,CA
Summary
Dynamic sales professional with a proven track record at Hirsch Pipe and Supply, excelling in customer service and teamwork. Achieved consistent sales targets through effective strategies and strong product knowledge. Reliable and punctual, adept at problem-solving and multi-tasking, ensuring exceptional customer experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
Hirsch Pipe and Supply
05.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assist customers over the phone
- Set up will calls
- Follow up on job quotes for potential sales
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve weekly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Inventory Specialist
Hirsch Pipe and Supply
05.2015 - Current
- Enhanced inventory accuracy by conducting regular cycle counts
- Participated in annual physical inventories
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Warehouse Foreman
Hirsch Pipe and Supply
05.2015 - Current
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed the receiving process of inbound shipments accurately while minimizing discrepancies or damages during transit.
- Coordinate and route drivers deliveries
Delivery Driver
Hirsch Pipe and Supply
05.2015 - Current
- Delivered material to customer doorsteps and businesses.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Automotive
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
John C Fremont
Los Angeles, CA04.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Friendly and outgoing
Timeline
Sales Associate
Hirsch Pipe and Supply
05.2015 - Current
Inventory Specialist
Hirsch Pipe and Supply
05.2015 - Current
Warehouse Foreman
Hirsch Pipe and Supply
05.2015 - Current
Delivery Driver
Hirsch Pipe and Supply
05.2015 - Current
Automotive
Los Angeles Trade Technical College
High School Diploma -
John C Fremont
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