Jovaughn Stiger
Phoenix,AZ
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Owner
Stiger Automotive LLC
Phoenix
10.2018 - Current
- Consistent customer satisfaction with surplus of return rates, client referrals, and successful company partnerships
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Service Writer
Brakes Plus
Phoenix
10.2023 - 05.2024
- Lead store sales and manage operations of car service; designate process flow of technicians and service order
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Service Writer/ Manager
Meineke
Mesa
07.2022 - 06.2023
- Store lead; managed operation and order of work tickets/workflow for optimum sales and customer satisfaction/store performance.
R&R Technician
AAMCO
Tempe
01.2017 - 10.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Lead Assembler
NMG Aerospace
Tempe
08.2016 - 01.2017
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Care Provider
Odyssey Health Services
Phoenix
12.2015 - 07.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
U.S. Army Service
United States Army
Fort Riley
06.2013 - 10.2015
- Multiple promotions resulting in E3 Ranking
Education
In Progress -
South Mountain Community College
Phoenix, AZ05.2013
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Problem-solving skills
- Teamwork and Collaboration
- Listening Skills
- Critical Thinking
- Active Listening
Communityleadership
- Lead Camp Counselor, Chapel Rock, Prescott, AZ, Provide leadership and responsibility to struggling children of broken homes in daily activities; manage live-in cabins, facilitate group activities and gatherings
- Lead Youth Counselor, Epiphany Youth Group, Phoenix, AZ, Led groups of 25+ youth ages 9-18 in an out of state mission trip, volunteer projects, and personal counseling to mold strong character foundations
Personal Information
Title: Automotive Business Owner
Awards
2 Army Achievement Medals
Timeline
Service Writer
Brakes Plus
10.2023 - 05.2024
Service Writer/ Manager
Meineke
07.2022 - 06.2023
Owner
Stiger Automotive LLC
10.2018 - Current
R&R Technician
AAMCO
01.2017 - 10.2018
Lead Assembler
NMG Aerospace
08.2016 - 01.2017
Care Provider
Odyssey Health Services
12.2015 - 07.2016
U.S. Army Service
United States Army
06.2013 - 10.2015
In Progress -
South Mountain Community College
High School Diploma -
Desert Vista High School