Jovon Bias
Houston
Summary
Logistics and customer service professional with expertise in optimizing delivery operations and enhancing client relations. Demonstrated success in training team members and streamlining processes to improve efficiency and exceed performance targets while cultivating strong vendor relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Horizon Oxygen & Medical Equipment
Houston
04.2024 - Current
- Coordinated load organization based on priority and equipment availability to enhance delivery efficiency.
- Developed schedules and enforced policies that streamlined operational processes.
- Collaborated with managers to optimize procedures and set clear objectives.
- Conducted training sessions on emergency protocols for new hires.
- Managed administrative tasks, including filing paperwork and updating databases to maintain accurate records.
Logistics Specialist
MedSpeed
Houston
10.2021 - 03.2024
- Coordinated logistics operations for medical specimen transportation and delivery.
- Monitored transportation of goods between warehouses, customers, vendors, and other locations.
- Leveraged routing software to streamline delivery routes and reduce transit times.
- Established vendor relationships to secure timely material deliveries.
- Developed training materials for new logistics staff to enhance understanding of operational procedures.
Senior Technician / Supervisor
Valvoline Instant Oil Change
Sugar Land
06.2020 - 09.2021
- Supervised and trained team members, enhancing service quality standards and fostering a culture of excellence.
- Executed diagnostics, repairs, and preventive maintenance on customer vehicles to ensure optimal performance and customer satisfaction.
- Evaluated equipment performance and implemented process improvements for efficiency.
- Conducted monthly inventory checks, ensuring sufficient stock levels to support uninterrupted service operations.
FedEx Delivery Driver
FedEx Ground
Houston
09.2019 - 06.2020
- Optimized delivery routes to improve efficiency and support on-time arrivals.
- Streamlined daily package deliveries to ensure on-time performance and customer satisfaction.
- Delivered goods promptly while adhering to speed limits and traffic regulations.
- Grouped deliveries by designated areas to ensure timely delivery service.
Automotive Technician
Walmart
Pearland
07.2018 - 09.2019
- Applied diagnostic equipment to accurately identify vehicle issues, facilitating timely and effective repairs.
- Repaired and replaced automotive parts with precision and efficiency.
- Conducted vehicle inspections, maintenance, and repairs to ensure compliance with OEM standards and enhance vehicle performance.
- Explained technical information to customers in clear, approachable language, improving understanding and trust.
Customer Service Representative
U-Haul Moving & Storage
Houston
08.2016 - 11.2017
- Resolved customer inquiries and billing issues, improving customer satisfaction and loyalty.
- Assisted customers with reservations and equipment rentals, ensuring timely and efficient service.
- Identified and acted on upselling opportunities, contributing to sales growth.
- Promoted additional services and products, resulting in increased revenue.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Logistics coordination
- Fleet management
- Logistics optimization
- Inventory management
- Geographic information systems
- Microsoft Office proficiency
- Team leadership
- Time management and organization
- Client relations
Certification
- ASE Certification
- CPR Certification
- Valid Driver's License
- Forklift Certification
Languages
English
Full Professional
AAVE
Full Professional
Timeline
Dispatcher
Horizon Oxygen & Medical Equipment
04.2024 - Current
Logistics Specialist
MedSpeed
10.2021 - 03.2024
Senior Technician / Supervisor
Valvoline Instant Oil Change
06.2020 - 09.2021
FedEx Delivery Driver
FedEx Ground
09.2019 - 06.2020
Automotive Technician
Walmart
07.2018 - 09.2019
Customer Service Representative
U-Haul Moving & Storage
08.2016 - 11.2017
Some College (No Degree) -
Houston Community College