Joy Andy Ike
Ipaja,Lagos
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Customer Service Representative
Ecohstrings Ventures
Ikeja, Lagos, Nigeria
11 2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed multiple chat conversations simultaneously with accuracy.
Sales Associate
Keshell Niddles
Ikorodu, Lagos, Nigeria
08 2019 - 10 2020
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Communications and Media Intern
Broadcasting Corporation Abia
Umuahia, Abia, Nigeria
07 2016 - 02 2017
- Assisted in content development and production for radio and TV programs.
- Gained hands-on experience in media communication techniques and tools.
Sales Attendant
Cee-glory Superstores
Egbeda, Lagos, Nigeria
05 2013 - 06 2014
- Managed cash register operations accurately, processing sales transactions efficiently.
- Collaborated with team members to achieve monthly sales targets.
- Conducted regular price checks to ensure accurate pricing on store items.
- Processed product returns and assisted customers with other selections.
- Recommended accessories and complementary purchases to boost revenue.
- Supervised changing rooms, rehanging unwanted merchandise, and supporting loss prevention initiatives.
Waitress Supervisor
K-Grills Kitchen
Egbeda, Lagos, Nigeria
02 2011 - 04 2012
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Science - Mass Communication
National Open University of Nigeria
03.2019
Skills
- Live chat support
- Interpersonal skills
- Critical Thinking
- Follow-up skills
- Problem-solving abilities
- Active Listening
- Empathy
- Remote Office Availability
Websites
Certification
Alison
- Diploma in Customer Service
Languages
English
Native or Bilingual
Hobbies
- Travelling
- Reading
- Cooking
Reference
- Available on Demand
Timeline
Customer Service Representative
Ecohstrings Ventures
11 2021 - Current
Sales Associate
Keshell Niddles
08 2019 - 10 2020
Communications and Media Intern
Broadcasting Corporation Abia
07 2016 - 02 2017
Sales Attendant
Cee-glory Superstores
05 2013 - 06 2014
Waitress Supervisor
K-Grills Kitchen
02 2011 - 04 2012
Bachelor of Science - Mass Communication
National Open University of Nigeria