JOY BOGAR
Mesquite,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
CMG - Centennial Management Group
07.2019 - 07.2024
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Provided accurate information regarding local attractions, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Master's Degree - Secondary Education
Idaho State University
Pocatello, IDBachelor's Degree - Secondary Education / Physical Education / Music
BYU
Provo, UTSkills
- Cash Handling
- Sales / Merchandizing
- Customer Service
- Guest Services
- Detailed oriented
- some computer
- Great on the phones
- Friendly and outgoing
- Great work ethic
- Ability to work unsupervised
- Dependable and self-motivated
- Ability to multi-task and organize
Timeline
Guest Service Representative
CMG - Centennial Management Group
07.2019 - 07.2024
Master's Degree - Secondary Education
Idaho State University
Bachelor's Degree - Secondary Education / Physical Education / Music
BYU
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