Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joy Bultongez

Plano,TX

Summary

I am a friendly insurance professional experienced in investigating and processing insurance claims. I am hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. I have been recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.


I have also been a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Claims Specialist

State Farm
07.2019 - 06.2023
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.

Supervisor

Those Moving People LLC
08.2021 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Dispatcher

Those Moving People LLC
01.2020 - 08.2021
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.

Education

Associate of Arts - Finance

Collin County Community College District
Plano, TX
12.2023

Skills

  • Recordkeeping Organization
  • Payment Plans
  • HIPAA Guidelines
  • Billing Statements
  • File Management
  • Communications Strategies
  • Estimate Preparation
  • Accounts Payable and Accounts Receivable
  • Production Goals

Languages

French
Native or Bilingual

Timeline

Supervisor

Those Moving People LLC
08.2021 - 01.2023

Dispatcher

Those Moving People LLC
01.2020 - 08.2021

Claims Specialist

State Farm
07.2019 - 06.2023

Associate of Arts - Finance

Collin County Community College District

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Joy Bultongez