Joy Campana
Lake Cormorant,MS
Summary
Dynamic server with a proven track record at Cracker Barrel, excelling in guest engagement and cash handling. Enhanced customer satisfaction by 20% through personalized service and effective multitasking. Adept at using point-of-sale systems to ensure order accuracy. Recognized for exceptional customer service and training new staff to uphold high standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed guest orders accurately using point-of-sale system.
- Trained new servers on restaurant procedures and customer service standards.
Server
Hollywood Casino Tunica
2021 - Current
- Provided exceptional customer service in high-volume dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed guest orders accurately using point-of-sale system.
- Monitored guest satisfaction and addressed concerns promptly to enhance experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Goldstrike Casino
2018 - 2021
- Provided exceptional customer service in high-volume dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed guest orders accurately using point-of-sale system.
- Monitored guest satisfaction and addressed concerns promptly to enhance experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, ILMasters of Social Work - School Social Work
Aurora University
Aurora, ILMaster of Arts - Psychology With An Emphasis in MFT
Pepperdine University
Malibu, CABachelor of Arts - Psychology
Northern Illinois University
Dekalb, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Food running
- Order accuracy
- Wine service
- Positive and professional
- Point-of-sale system
- Multitasking and organization
- Server training
- Dining customer service
- Dining crew workflow optimization
Accomplishments
I’ve received 2 employee of the year titles at Cracker Barrel
I’ve received Star of the Show at Goldstrike.
Certification
TABC LICENSE
Timeline
Server
Cracker Barrel
Server
Hollywood Casino Tunica
2021 - Current
Server
Goldstrike Casino
2018 - 2021
Associate of Arts - Psychology
Waubonsee Community College
Masters of Social Work - School Social Work
Aurora University
Master of Arts - Psychology With An Emphasis in MFT
Pepperdine University
Bachelor of Arts - Psychology
Northern Illinois University