Joy Cook
McMinnville
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
17
17
years of professional experience
Work History
Hostess
Sweet Waters Family Restraint
02.2017 - 03.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Server
River View Mongolian Grill
09.2006 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Happy Camp High School
Happy Camp, CA06.1987
Skills
- Food Running
- Guest Engagement
- Customer Service
- Dining area maintenance
- Payment Processing
- Reservations Management
- Server Support
- Table setting knowledge
- High-volume dining
- Exceptional communication
- Front-of-house display creation
- Safe Food Handling
Timeline
Hostess
Sweet Waters Family Restraint
02.2017 - 03.2023
Server
River View Mongolian Grill
09.2006 - 01.2016
High School Diploma -
Happy Camp High School
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