Joy Daniels
Baltimore,MD
Summary
Encouraging management and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Account Service Representative
MECU
03.2021 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Advocated for client needs within numerous companies to improve experience and increase customer retention.
- Increased efficiency and team productivity by promoting operational best practices.
Executive Assistant
Mercy Medical Center
08.2018 - 03.2021
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Facilitated training and onboarding for incoming office staff.
Scanning Clerk
The Harbor Bank
01.2015 - 08.2018
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
Education
Current Studies - IT Network Security
Baltimore City Community College
Baltimore, MD11-2024
Skills
- Performance tracking
- Cross-selling expertise
- Client relationship building
- Strong interpersonal skills
- Billing procedures
- De-escalation techniques
- Microsoft office expertise
Timeline
Account Service Representative
MECU
03.2021 - Current
Executive Assistant
Mercy Medical Center
08.2018 - 03.2021
Scanning Clerk
The Harbor Bank
01.2015 - 08.2018
Current Studies - IT Network Security
Baltimore City Community College
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