Joy Deemer
Salisbury,NC
Summary
Dynamic professional with extensive experience in guest relations and administrative support, notably at Home2 Suites. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in Microsoft Office and adept at problem-solving, consistently achieving operational excellence and fostering positive guest experiences.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Front Desk Agent
Home2 Suites
Salisbury, North Carolina
05.2026 - Current
- Welcomed guests at Home2 Suites front desk, providing friendly and professional service to enhance guest experience.
- Facilitated smooth check-in and check-out processes using hotel property management systems, ensuring accurate and efficient service.
- Responded to guest calls, addressing inquiries about stay details to ensure satisfaction and resolve concerns.
- Answered guest calls and assisted with questions about stay details.
Bridge and Beyond Program Assistant
Livingstone College
01.2023 - 01.2026
- Promoted active participation among students to foster participation in the program.
- Scheduled meetings, events, and room reservations across college departments.
- Prepared correspondence, reports, and program files for administrative review.
- Maintained student and program records with careful accuracy and confidentiality.
- Assisted staff with registration, onboarding, and campus program logistics.
- Tracked supplies and ordered materials for college program operations.
- Supported compliance tasks and documentation for institutional program requirements.
- Assisted management with planning and logistics for program activities.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Maintained detailed records of all program activities, data collection, and evaluation results.
Receptionist/Unit Secretary
Accordius Health of Salisbury
01.2022 - 01.2023
- Welcomed residents and families at skilled nursing front desk to provide assistance and information.
- Answered multi-line phones and routed calls to nursing departments
- Answered phones, filed documents, performed covid testing for residents and staff, screened visitors, organized and stocked supplies to ensure smooth operations.
- Managed incoming mail, faxes, and office correspondence
Unit Secretary
Novant Health
01.2021 - 01.2022
- Answered unit phones and routed calls for Novant Health nursing staff
- Coordinated phone communications and monitored patient call lights to ensure timely responses.
- Transcribed provider orders for medications, tests, and treatments
- Updated patient charts and records in Novant Health computer systems
Regional Sales Director Assist
First South Inc
01.2015 - 01.2022
- Directed regional sales strategy across First South Inc markets
- Coached sales teams on prospecting, presentations, and closing
- Built relationships with commercial clients and referral partners
- Facilitated completion of paperwork and quotes for life insurance agents.
Cashier & LP Lead
Old Navy Inc
01.2019 - 01.2021
- Processed customer transactions at checkout, ensuring accuracy and efficiency while assisting customers with their shopping needs.
- Processed customer purchases at Old Navy cash wrap using POS register.
- Handled returns and exchanges following Old Navy store policies.
- Greeted shoppers with friendly service at Old Navy checkout.
Office Manager
Reid Bradshaw and Associates Inc.
01.2004 - 01.2015
- Managed daily office operations for Reid Bradshaw and Associates Inc.
- Coordinated calendars, meetings, and travel arrangements for staff and clients.
- Facilitated communication between visitors and staff to enhance office efficiency.
- Managed telephone inquiries, processed documents, and delivered insurance quotes to clients.
Office Assistant
Shirley Bostian Insurance
01.2004 - 01.2004
- Scheduled appointments and maintained daily office calendars for insurance staff.
- Answered telephone inquiries, processed customer payments, and scheduled appointments to ensure efficient customer service.
- Answered client calls and routed policy questions to insurance representatives.
- Prepared claim files and organized policy documents for client records.
Store Manager
Payless Shoe Source
01.1998 - 01.2003
- Received the “Rookie Manager of the Year” award in 1999
- Oversaw daily store operations including staffing and sales activities.
- Hired and trained associates, opened and closed store, managed deposits, set up and maintained displays, controlled inventory, ensured store cleanliness, managed expenses, distributed merchandise, greeted customers, maintained merchandise on racks, operated cashier, followed up on customer returns, attended district meetings, input purchase orders, scheduled associates, conducted quarterly inventory audits, confirmed timesheets
- Trained associates on customer service, product knowledge, and fitting room support.
- Supervised cash handling, register procedures, and point-of-sale transactions.
Education
Business Administration
Rowan Cabarrus Community College
01-2003
General Studies, Office Assistant
South Rowan High School
01-1995
Skills
- Guest relations
- Verbal communication
- Attention to detail
- Administrative skills
- Microsoft office
- Problem-solving skills
- Customer service
- Organizational skills
Certification
- 2026 Basic Life Saving
- 2025 IAP College Life Coach Certification
- 2016 Rowan Cabarrus Community College Nurse Aide 1
- 2014 Central Piedmont Community College Life/Health Insurance and Annuity Agent Certification
- PC-Software Microsoft: Word, Excel, Outlook, Vista, Jenzabar, Epic
Timeline
Front Desk Agent
Home2 Suites
05.2026 - Current
Bridge and Beyond Program Assistant
Livingstone College
01.2023 - 01.2026
Receptionist/Unit Secretary
Accordius Health of Salisbury
01.2022 - 01.2023
Unit Secretary
Novant Health
01.2021 - 01.2022
Cashier & LP Lead
Old Navy Inc
01.2019 - 01.2021
Regional Sales Director Assist
First South Inc
01.2015 - 01.2022
Office Manager
Reid Bradshaw and Associates Inc.
01.2004 - 01.2015
Office Assistant
Shirley Bostian Insurance
01.2004 - 01.2004
Store Manager
Payless Shoe Source
01.1998 - 01.2003
Business Administration
Rowan Cabarrus Community College
General Studies, Office Assistant
South Rowan High School