JOY FARR
Dallas,TX
Summary
Customer-focused professional dedicated to delivering exceptional service in fast-paced environments. Recognized for managing high-pressure situations with a calm demeanor, fostering positive relationships, and ensuring safety and comfort for all stakeholders. Committed to operational efficiency and teamwork while enhancing passengers' experiences.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
ESS
Mesquite, Texas
07.2025 - 04.2026
- Delivered engaging lessons to diverse student groups in various subjects.
- Monitored student performance and provided feedback on assignments promptly.
- Managed classroom behavior and maintained a positive learning environment.
- Encouraged positive behavior among students through effective communication techniques.
- Implemented school policies and procedures consistently in the classroom setting.
Support Specialist
FREESE & NICHOLS ENGINEERING FIRM
Dallas, TX
10.2023 - 11.2024
- Coordinated executive calendars and managed complex scheduling for Dallas office, ensuring optimal time management for leadership.
- Acted as the first point of contact for calls and visitors, providing professional assistance. for calls and visitors, providing professional and friendly assistance.
- Scheduled meetings, prepared materials, and organized logistics, facilitating smooth daily operations.
- Coordinated meetings, travel, and office events, enhancing team collaboration and communication.
- Drafted and managed correspondence including emails and documents.
- Monitored and tracked office supply inventory levels to ensure availability. and ensured availability of resources.
- Assisted with preparation, printing, and delivery of proposals.
Administrative Assistant
BORDEN DAIRY
11.2020 - 06.2023
- Facilitated HR onboarding process by managing paperwork and DocuSign submissions, ensuring smooth transitions for new hires.
- Assisted leadership with administrative and operational tasks.
- Processed expense reports and invoices with high accuracy.
- Oversaw office supply inventory and coordinated with vendors to maintain adequate stock levels and streamline procurement.
- Planned and executed company events and internal activities through collaboration with team members and vendors, enhancing employee engagement.
- Maintained common areas and ensured office organization.
Accounts Payable/Administrative Assistant
HARRIS F. UNDERWOOD /INS. GROUP
09.2018 - 05.2020
- Processed PO and non-PO invoices, ensuring timely payments and accurate expense reports.
- Managed company calendars and scheduled meetings.
- Maintained office procedures and administrative systems.
- Answered and directed calls, coordinated shipments to optimize delivery timelines.
- Recorded meeting minutes and distributed documentation.
- Arranged travel logistics for staff, securing cost-effective flights and accommodations.
Director of First Impressions
BENEFITMALL
05.2011 - 09.2018
- Provided front desk support and outstanding customer service.
- Managed high-volume incoming calls, ensuring effective communication across 28 office locations.
- Coordinated travel arrangements for employees, facilitating timely and organized travel plans.
- Sorted and distributed incoming mail efficiently and distributed correspondence.
- Supported sales team with administrative tasks and renewals, contributing to streamlined operations.
Education
Associate of Arts - Business
EASTFIELD COMMUNITY COLLEGE
Mesquite, TX07-2026
Skills
- Classroom management
- Student engagement
- Child safety awareness
- Conflict resolution
- Effective communication
- Calm under pressure
- Problem solving
- Team collaboration
- Multitasking
- Adaptability
- Attention to detail
- Microsoft Office proficiency
Passion And Strengths
- Love working with people
- Enjoy creating positive experiences and making others feel comfortable.
- Safety & Responsibility
- Understand the importance of safety, awareness, and looking out for others.
- Adaptable & Dependable
- Quick learner who thrives in fast-paced, changing environments.
- Positive & Professional
- Maintain a positive attitude and represent companies with pride and integrity.
Professional Development
Flight Attendant Training, American Airlines, 05/01/26, Successfully completed approximately five weeks of intensive flight attendant training in customer service, FAA safety procedures, emergency preparedness, aircraft operations, and teamwork. Trained in emergency evacuations, aircraft equipment, passenger safety, conflict resolution, and service standards. Developed strong communication, problem-solving, and customer care skills under rigorous performance standards.
Key Qualifications
- Exceptional Customer Service
- Passenger Relations
- Conflict Resolution
- Safety-Focused Mindset
- Team Collaboration
- Excellent Communication
- Calm Under Pressure
- Problem Solving
- Multitasking & Prioritization
- Attention to Detail
- Adaptability & Flexibility
- Microsoft Office (Word, Excel, Outlook)
VOLUNTEERING
Guardian
Honor Flight DFW
May 2016 - Present · 10 yrs 3 mos
Honor Flight DFW is dedicated to honoring our veterans for the sacrifices they have made to keep our nation safe by providing them with an all expense paid trip to visit the memorials in Washington D. C., those memorials which symbolize the spirit, sacrifice, and commitment of these American heroes.
Honor Flight is a network of volunteers established for the express purpose of getting as many WWII Veterans as possible to Washington, DC to view the World War II Memorial. Earl Morse, a physician's assistant from Ohio, originally set up Honor Flight in 2004.
Honor Flight DFW (HFDFW) was established in September 2008 to bring this wonderful effort to the Dallas/Ft Worth/North Texas area. The first flight departed DFW in 2009 and, to date, Honor Flight DFW has flown over 1,100 WWII veterans to Washington, DC.
The all expense paid, overnight trip to Washington, DC includes visits to: WWII, Korean, Vietnam, Marine (Iwo Jima), Navy and Air Force Memorials and Arlington Cemetery.
Each veteran is assigned a Guardian to ensure his/her safety. Additionally, a team of volunteer medical professionals travels with each flight.
Timeline
Substitute Teacher
ESS
07.2025 - 04.2026
Support Specialist
FREESE & NICHOLS ENGINEERING FIRM
10.2023 - 11.2024
Administrative Assistant
BORDEN DAIRY
11.2020 - 06.2023
Accounts Payable/Administrative Assistant
HARRIS F. UNDERWOOD /INS. GROUP
09.2018 - 05.2020
Director of First Impressions
BENEFITMALL
05.2011 - 09.2018
Associate of Arts - Business
EASTFIELD COMMUNITY COLLEGE