JOY GUILLORY
Lafayette,LA
Summary
Results-driven Assistant General Manager with a proven track record in customer service and team leadership. Skilled in staff management, budget control, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
LaQunita Inn & Suites
Lafayette, LA
12.2022 - Current
- Coordinated staff training programs to improve service quality and operational standards.
- Streamlined front desk operations to enhance guest check-in and check-out efficiency.
- Managed scheduling and staffing to ensure optimal coverage during peak periods.
- Implemented inventory control measures to reduce costs and minimize waste.
- Developed and maintained relationships with local vendors for procurement needs.
- Monitored guest feedback and implemented changes to improve overall satisfaction scores.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant General Manager
Woodsprings Suites
Lafayette, LA
03.2019 - 10.2022
- Analyzed operational processes, identifying areas for improvement and implementing best practices.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Improved operational workflows, resulting in smoother running of establishment.
Education
High School Diploma -
NEW IBERIA SENIOR HIGH
New Iberia, LASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Employee scheduling
- Budget control
- Human resources
- Vendor relationship management
- Team leadership strength
- Customer service
- Staff hiring
- Customer service management
- Employee motivation
- Hiring and onboarding
- Inventory management
- Team leadership
- Payroll administration and timekeeping
Languages
English
Full Professional
Timeline
Assistant General Manager
LaQunita Inn & Suites
12.2022 - Current
Assistant General Manager
Woodsprings Suites
03.2019 - 10.2022
High School Diploma -
NEW IBERIA SENIOR HIGH