Joy Haile
New York
Summary
Senior Housing Specialist with extensive experience at Breaking Ground, specializing in client advocacy and housing assessments. Expertise in crisis intervention and communication led to successful housing solutions for individuals experiencing homelessness. Proven ability to ensure regulatory compliance while enhancing client self-sufficiency. Committed to driving impactful results in affordable housing initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Housing Specialist
Breaking Ground
New York
11.2025 - Current
- Supervise Housing Specialists while continuing direct service provision for clients experiencing homelessness
- Identify housing needs and barriers and develop strategies to improve housing stability
- Advocate for client priorities and coordinate with landlords to support successful placements
- Conduct inspections of prospective housing units to ensure suitability and compliance
- Develop comprehensive housing, financial, and self-sufficiency plans
- Complete and submit 2010E supportive housing applications
- Process housing subsidy documentation accurately and in a timely manner
- Accompany clients to interviews and housing viewings to provide advocacy and support
- Oversee preparation and submission of weekly and monthly housing trackers to leadership and DHS
- Identified housing needs and barriers for individuals experiencing homelessness.
- Advocated for client priorities, promoting objectives to enhance housing stability.
- Senior Housing Specialist with extensive experience at Breaking Ground, specializing in client advocacy and housing assessments. Expertise in crisis intervention and communication led to successful housing solutions for individuals experiencing homelessness. Proven ability to ensure regulatory compliance while enhancing client self-sufficiency. Committed to driving impactful results in affordable housing initiatives.
Housing Specialist
Breaking Ground
New York
06.2024 - 11.2025
- Identified housing needs and barriers for individuals experiencing homelessness.
- Advocated for client priorities, promoting objectives to enhance housing stability.
- Maintained communication with landlords and clients to facilitate effective collaboration.
- Conducted inspections on potential housing units to ensure suitability for clients.
- Created comprehensive plans addressing housing, finances, and self-sufficiency for clients.
- Submitted 201 OE applications for supportive housing to secure placements.
- Processed necessary paperwork for clients receiving housing subsidies efficiently.
- Accompanied clients to interviews and viewings to provide support and guidance.
Residential Aide
Breaking Ground
New York
05.2023 - 06.2024
- Identified housing needs and barriers for individuals experiencing homelessness.
- Advocated for client priorities, promoting objectives to enhance housing stability.
- Maintained communication with landlords and clients to facilitate effective collaboration.
- Conducted inspections on potential housing units to ensure suitability for clients.
- Created comprehensive plans addressing housing, finances, and self-sufficiency for clients.
- Submitted 201 OE applications for supportive housing to secure placements.
- Processed necessary paperwork for clients receiving housing subsidies efficiently.
- Accompanied clients to interviews and viewings to provide support and guidance.
Customer Support
Alorica
Remote
03.2022 - 09.2022
- Managed 50 to 100 incoming and outgoing calls per 8-hour shift.
- Provided professional phone support for multiple clients.
- Maintained and updated customer information accurately.
- Conducted research using internal and external sources to identify effective solutions.
- Implemented solutions across eight departments to enhance operational efficiency.
- Resolved customer complaints and inquiries in a timely manner.
- Transferred or escalated calls based on case notes and needs.
- Collected payments on delinquent accounts efficiently.
Caregiver/Personal Assistant
All Heart Home Care
Brooklyn
12.2020 - 03.2021
- Delivered primary personal care, including bathing, grooming, and dressing for patients.
- Assisted with housekeeping tasks and meal preparation to ensure a clean environment.
- Accompanied patients to medical appointments, outings, and social events.
- Provided compassionate care for patients during scheduled hours and outside of shifts.
Healthcare Host
NYU Langone Health
Brooklyn
08.2019 - 12.2020
- Established patient meal trays with standard supplies and customized meals.
- Ensured accuracy and timely delivery of meal trays through effective communication with patients, staff, and guests.
- Cleaned soiled carts and trays after each meal service.
Bartender/Server
Foundation Lounge
Brooklyn
03.2016 - 04.2020
- Greeted and seated guests to ensure prompt service.
- Took food and drink orders, enhancing customer experience.
- Identified patrons to provide personalized service.
- Handled cash and credit card transactions accurately.
- Supervised and trained new bartenders and servers for operational excellence.
Administrative Assistant
State Farm
New York
05.2018 - 08.2019
- Managed inbound and outbound marketing activities to drive engagement.Developed and maintained relationships with current and prospective customers.Facilitated customer inquiries through phone and email communication.Processed customer payments via credit card transactions.Assisted agents by taking messages and emailing required documents.
Education
Bachelor of Business Administration - Business Management
BERKELEY COLLEGE
New YorkSkills
- Client advocacy
- Case management
- Subsidy application
- Housing inspections
- Crisis intervention
- Conflict resolution
- Budgeting
- Rent calculation
- Active listening
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Regulatory compliance
- Customer service
- Policy analysis
- Referrals
- Networking strategies
- Document management
- Data confidentiality
- Microsoft Office proficiency
- Caregiving expertise
Certification
- Food Handler
- F-02
References
References available upon request
Timeline
Senior Housing Specialist
Breaking Ground
11.2025 - Current
Housing Specialist
Breaking Ground
06.2024 - 11.2025
Residential Aide
Breaking Ground
05.2023 - 06.2024
Customer Support
Alorica
03.2022 - 09.2022
Caregiver/Personal Assistant
All Heart Home Care
12.2020 - 03.2021
Healthcare Host
NYU Langone Health
08.2019 - 12.2020
Administrative Assistant
State Farm
05.2018 - 08.2019
Bartender/Server
Foundation Lounge
03.2016 - 04.2020
Bachelor of Business Administration - Business Management
BERKELEY COLLEGE