Joy Johnson
Customer Service Professional
Charlotte,NC
Summary
Dynamic and adaptable professional with a proven track record at G2 Secure Staff/United Airlines, excelling in high-stress situations and demonstrating exceptional problem-solving skills. Expert in flight itinerary management and guest services coordination, I've significantly enhanced customer experience and operational efficiency. Skilled in fostering team excellence and achieving compliance with all regulations, I bring a unique blend of empathy and geographic expertise to every role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead CSR
G2 Secure Staff/United Airlines
Charlotte, NC
09.2016 - 12.2024
- Engaged with customers to identify needs and address concerns.
- Efficiently managed workflow in a fast-paced environment, maintaining high standards.
- Promptly assessed and addressed customer demands efficiently.
- Enhanced customer experience through proactive assistance and issue resolution.
- Completed advanced training programs to stay knowledgeable in the field.
- Managed difficult customer interactions while remaining courteous.
- Delivered consistent updates regarding policy and structural changes during scheduled discussions.
Hair Salon Manager
Nexlevel Hair Studio
Charlotte, NC
01.2015 - 03.2023
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Prepared detailed monthly financial plans covering various expenses like payroll and supply costs along with maintenance of equipment.
- Resolved customer complaints regarding worker performance or services rendered.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Attracted new clientele through strategic service approaches.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Enforced disciplinary measures to maintain workplace standards.
Education
Associate of Applied Business - Business Management
Bryant And Stratton College
Syracuse, NY05-1994
High School Diploma -
Nottingham High School
Syracuse, NY06-1990
Skills
- Flight Itinerary Management
- Flight Check-In Procedures
- Adaptability in High-Stress Situations
- Strong empathy
- Reservation management
- Travel Documentation Expertise
- Guest Services Coordination
- Attention to detail
- Assistance for Individuals with Disabilities
- Compliance with Baggage Procedures
- Baggage Tracking
- Geographic Expertise
- Problem-Solving Skills
- Boarding Coordination
Certification
- Safety Awareness Certification
- CPR Certification
Timeline
Lead CSR
G2 Secure Staff/United Airlines
09.2016 - 12.2024
Hair Salon Manager
Nexlevel Hair Studio
01.2015 - 03.2023
Associate of Applied Business - Business Management
Bryant And Stratton College
High School Diploma -
Nottingham High School
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