Joy Lee

• Coach and mentor team members to ensure proper performance and customer relations skills.
• Plan, organize, and control operations of front-end area
• Maintain checkout areas clean and organized by delegating tasks to team members.
• Execute online orders in a timely fashion-

• Complete point-of-sale transactions, maintaining control of cash at registers.

• Oversee accurate and efficient operation of cash registers.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Implement procedures to reduce shrinkage and improve sore security.
• Manage a team of people- plan and prepared work schedules and maintain employee work schedules and time cards.

• Authorize payments and merchandise returns.

• Establish and implement dept. goals/ objectives, and standard operating procedures
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Utilized a range of photography equipment and techniques to capture desired images.
• Consulted with clients regarding image needs and intended audience at project onset.
• Gained experience shooting in various lighting conditions and environments.
• Delivered edited digital files to clients for print and online use.
• Communicated with clients prior to photo shoots to accept direction.
• Researched and selected photography equipment to best capture subjects.
• Photographed weddings and receptions, offering competitively priced photo packages to meet diverse budgets.
• Mounted and framed finished photographs for display.
• Consulted with potential clients to discuss needs and schedule photo shoots.
• Directed assistant photographers in setting up cameras and lighting equipment.

• Informed customers about daily specials, increasing sales of popular dishes
• Processed accurate cash and credit card transactions.
• Greeted and escorted guests to tables, fostering warm welcome.
• Prepared tables and managed cash close out.

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• Operated cash register and accurately processed payments, returns, and exchanges.
• Provided efficient and courteous service to customers.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning

• Kept checkout areas clean and organized by delegating tasks to team members.
• Coached and mentored team members to ensure proper performance and customer relations skills. Trained and mentored team members to achieve front-end operational goals.
• Arranged merchandise to make attractive displays.
• Cleaned and sanitized workstations and equipment following regulatory rules and procedures. Planned, organized, and controlled operations of front-end area.
• Assisted in overseeing accurate and efficient operation of cash registers.
• Completed point-of-sale transactions, maintaining control of cash at registers.
• Resolved customer inquiries and complaints in a timely and professional manner.
• Assigned employees to specific duties.
• Planned and prepared work schedules and kept records of employees' work schedules and time cards. Instructed staff on how handled difficult and complicated sales

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Responded to telephone inquiries and complaints following standard operating procedures.
• Handled customer escalations in a timely and professional manner.
• Greeted customers, answered inquiries, and resolved customer complaints in a call center environment. Processed orders and detailed transaction information to customers.

• Updated and maintained database with accurate customer information and timely data entry.
• Followed up with customers regarding product functionality and overall satisfaction.
• Maintained logs and documentation and outgoing calls.
• Utilized a range of photography equipment and techniques to capture desired images.
• Consulted with clients regarding image needs and intended audience at project onset.
• Gained experience shooting in various lighting conditions and environments.
• Delivered edited digital files to clients for print and online use.
• Communicated with clients prior to photo shoots to accept direction.
• Researched and selected photography equipment to best capture subjects.
• Photographed weddings and receptions, offering competitively priced photo packages to meet diverse budgets.
• Mounted and framed finished photographs for display.
• Consulted with potential clients to discuss needs and schedule photo shoots.
• Directed assistant photographers in setting up cameras and lighting equipment.