Joy Stamm
Wills Point,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Case Manager
Allegiance Mobile Health
2021.09 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Patient Service Representative
Baylor Scott & White
2021.06 - 2021.09
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
911 Dispatcher
Allegiance Mobile Health
2019.04 - 2021.06
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Certified Nursing Assistant
Genesis HealthCare
2017.02 - 2018.05
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Education
Master of Science - Health Care Administration
Capella University
Minneapolis, MN02.2023
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MN09.2021
High School Diploma -
High School Diploma
Kaufman, TX05.2013
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Community Resources
- MS Office
- Regulatory Compliance
- EMR / EHR
- Budget Administration
- HR policies and procedures
- Customer Relations
- Health Information Systems
Timeline
Case Manager
Allegiance Mobile Health
2021.09 - Current
Patient Service Representative
Baylor Scott & White
2021.06 - 2021.09
911 Dispatcher
Allegiance Mobile Health
2019.04 - 2021.06
Certified Nursing Assistant
Genesis HealthCare
2017.02 - 2018.05
Master of Science - Health Care Administration
Capella University
Bachelor of Science - Health Care Administration
Capella University
High School Diploma -
High School Diploma
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