Joy Thomas
Leland,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Income Maintenance Caseworker
Pender County DSS
Burgaw, NC
03.2024 - Current
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Assessed and documented the financial, medical, and other needs of clients.
- Provided information to clients regarding available services and resources.
- Ensured compliance with applicable regulations and procedures.
Administrator in Training
York County Board of Disabilities and Special Needs
York, SC
05.2023 - 03.2024
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Assisted with the onboarding process for new staff members, including orientations and training sessions.
- Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
- Administered medications as prescribed by physician or psychiatrist.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
Human Services Caseworker
Lancaster County DSS
Lancaster, South Carolina
04.2022 - 05.2023
- Provided case management services to clients, including assessing client needs and developing individualized service plans.
- Conducted home visits to assess client's living conditions and safety.
- Assisted with the development of resources for clients in order to help them achieve their goals.
- Developed and maintained positive relationships with clients, families, and community partners.
- Participated in multidisciplinary team meetings to discuss cases and develop treatment plans.
Driver License Examiner
State of NC
Charlotte, NC
01.2021 - 03.2022
- Issued or denied licenses based on the results of examinations conducted in accordance with state regulations.
- Performed license examinations and assessments according to state regulations.
- Verified applicant's identity documents, such as birth certificates and Social Security cards.
- Reviewed applications and supporting documentation to ensure accuracy of information provided.
- Administered written tests to assess knowledge of traffic laws and safe driving practices.
Operations Processor II
Wells Fargo
Raleigh, NC
04.2018 - 08.2019
- Performed data entry of customer orders into company database.
- Assisted with the preparation of reports on operational activities.
- Collaborated with other departments to streamline operations and improve efficiency.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
Office Manger
M & T Real Estate
Riegelwood, North Carolina
06.2013 - 06.2019
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Reviewed files and records to obtain information and respond to requests.
Correctional Case Manager/Correctional Officer
State of NC
Wilmington, North Carolina
12.2008 - 06.2013
- Developed individualized treatment plans that addressed the client's identified goals and objectives.
- Monitored client progress through regular review of case notes, assessments, and other documentation.
- Provided crisis intervention services to address emergent issues in a timely manner.
- Conducted home visits to assess living conditions for safety concerns.
- Maintained accurate records of all client interactions in accordance with agency policy and procedures.
- Educated clients on available resources within the community that can assist them with reintegration into society following release from custody or incarceration.
- Provided referrals for appropriate mental health services when needed.
- Assisted clients in obtaining proper identification documents such as driver's licenses or birth certificates.
Education
Master of Science - Criminal Justice
North Carolina Central University
Durham, NC01-2019
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12-2016
Skills
- Customer Service
- Interviewing techniques
- Eligibility Determination
- Maintains confidentiality
- Verbal and written communication
- Data Entry
- Organizational Skills
- Operations Management
Timeline
Income Maintenance Caseworker
Pender County DSS
03.2024 - Current
Administrator in Training
York County Board of Disabilities and Special Needs
05.2023 - 03.2024
Human Services Caseworker
Lancaster County DSS
04.2022 - 05.2023
Driver License Examiner
State of NC
01.2021 - 03.2022
Operations Processor II
Wells Fargo
04.2018 - 08.2019
Office Manger
M & T Real Estate
06.2013 - 06.2019
Correctional Case Manager/Correctional Officer
State of NC
12.2008 - 06.2013
Master of Science - Criminal Justice
North Carolina Central University
Bachelor of Science - Criminal Justice
North Carolina Central University