Joy van Laarhoven
Plymouth,MN
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Goodwill Easter Seals
Maple Grove, MN
06.2025 - Current
- Assisted customers with inquiries and product information through multiple communication channels.
- Processed customer orders accurately using internal order management systems.
- Resolved customer complaints by identifying issues and providing appropriate solutions.
Barista
Caribou Coffee
Plymouth, MN
11.2023 - Current
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted in training new baristas on drink preparation techniques.
Swim Instructor
Lifetime Fitness Center
Plymouth, MN
09.2023 - 08.2024
- Instructed swim classes for various skill levels, ensuring safety and engagement.
- Monitored students' progress and provided constructive feedback during sessions.
Education
Bachelor of Science - Pharmacology And Toxicology
University of Wisconsin-Madison
Madison, WI05-2029
Some College (No Degree) - PSEO
University of Minnesota-Twin Cities
Minneapolis, MNSkills
- Customer service
- Problem solving
- Proper labeling procedures
- Point of sale systems proficiency
- Supply restocking
Timeline
Customer Service Associate
Goodwill Easter Seals
06.2025 - Current
Barista
Caribou Coffee
11.2023 - Current
Swim Instructor
Lifetime Fitness Center
09.2023 - 08.2024
Bachelor of Science - Pharmacology And Toxicology
University of Wisconsin-Madison
Some College (No Degree) - PSEO
University of Minnesota-Twin Cities