Joyce Briggs
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 3 Upbeat Customer Service professional bringing [3]-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Ochsner Health Center
SLIDELL , LA
2018.10 - Current
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted plenty of customers by answering questions, responding to inquiries and handling telephone requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Consistently maintained 99% customer service satisfaction ratings through quality control
Registration Specialist
Singing River Hospital
Pascagoula , MS
2014.02 - 2018.05
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Reported compliance issues related to coding, transcription and patient confidentiality
Education
Associate of Arts - HUMAN SERVICES
MGCCC
Gautier, MS05.2006
Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
Accomplishments
- Documented and resolved In-office conflict which led to a peaceful and fun filled atmosphere where we all had to say something encouraging everyday.
Timeline
Call Center Representative
Ochsner Health Center
2018.10 - Current
Registration Specialist
Singing River Hospital
2014.02 - 2018.05
Associate of Arts - HUMAN SERVICES
MGCCC
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