Joyce Calhoun
Houston,Houston
Summary
Dynamic professional with extensive experience in customer service at Fiesta Mart LLC, excelling in cash handling and issue resolution. Proven ability to foster customer relationships and enhance satisfaction, while maintaining high accuracy in transactions. Strong work ethic and time management skills contribute to achieving team goals and improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Cashier
Fiesta Mart LLC
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
EVS Technician
Insight Global
12.2024 - 03.2025
- Oversaw multiple projects simultaneously while maintaining high standards for quality control.
- Improved overall system reliability through meticulous quality control checks postinstallation.
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Reduced errors in test results by implementing rigorous quality control measures.
- Contributed to quality control efforts and investigation of failed products.
Quality Control
Southern Product
06.2024 - 12.2024
Team Leader
Jack in the Box
10.2014 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma - N/A
Penn Foster College
925 Oak Street Scranton PA 1851508.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Customer relations
- Order taking
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Product restocking
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Cash drawer balancing
- Payment collection
- POS systems
- Refund handling
- Staff training
- Guest inquiries
- ID verification
- Order packaging
Timeline
EVS Technician
Insight Global
12.2024 - 03.2025
Quality Control
Southern Product
06.2024 - 12.2024
Team Leader
Jack in the Box
10.2014 - 06.2024
Cashier
Fiesta Mart LLC
High School Diploma - N/A
Penn Foster College
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