Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joyce Calhoun

Joyce Calhoun

Houston,Houston

Summary

Dynamic professional with extensive experience in customer service at Fiesta Mart LLC, excelling in cash handling and issue resolution. Proven ability to foster customer relationships and enhance satisfaction, while maintaining high accuracy in transactions. Strong work ethic and time management skills contribute to achieving team goals and improving operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Cashier

Fiesta Mart LLC
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

EVS Technician

Insight Global
1101 Bates Avenue
12.2024 - 03.2025
  • Oversaw multiple projects simultaneously while maintaining high standards for quality control.
  • Improved overall system reliability through meticulous quality control checks postinstallation.
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Reduced errors in test results by implementing rigorous quality control measures.
  • Contributed to quality control efforts and investigation of failed products.

Quality Control

Southern Product
1011 N.Main
06.2024 - 12.2024

Team Leader

Jack in the Box
4920 W.Belfort
10.2014 - 06.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

High School Diploma - N/A

Penn Foster College
925 Oak Street Scranton PA 18515
08.2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Customer relations
  • Order taking
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash management
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Cash drawer balancing
  • Payment collection
  • POS systems
  • Refund handling
  • Staff training
  • Guest inquiries
  • ID verification
  • Order packaging

Timeline

EVS Technician

Insight Global
12.2024 - 03.2025

Quality Control

Southern Product
06.2024 - 12.2024

Team Leader

Jack in the Box
10.2014 - 06.2024

Cashier

Fiesta Mart LLC

High School Diploma - N/A

Penn Foster College
Joyce Calhoun
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