Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
REFERENCES
Timeline
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Joyce Douglas

Lexington,United States

Summary

Experienced Senior Pharmacy Technician knowledgeable in all facets of pharmacy operations and a committed General Manager knowledgeable of retail sales operations. Both careers show a proven track record and success in building strong relationships with patients and customers. Detail-oriented with a commitment to maintaining high-quality assurance and control standards following company procedures. Successful in quickly and accurately solving customers problems with kindness and compassion. Eager to bring talent and personality to an amazing company with a team-oriented mindset and always deliver exceptional customer service to every person every time.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
11.2016 - Current
  • Welcome patients to pharmacy and answer questions relating to prescriptions, insurance issues, resolving discrepancies and completing third party rejects. Completing and resolving all problems with exceptional customer service
  • Maintain and update patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed Pharmacy Operations Manager (RXOM) job duties overseeing technicians and their performance, schedules and training.

Retail General Manager

Thornton's Inc.
06.2006 - 09.2017
  • Oversee daily operations of convenience store. Implemented strategies to effectively increase sales
  • Balance weekly payroll budgets, create weekly schedules, manage inventory and cleanliness of unit
  • Developed and maintained exciting relationships with customers and loyal vendor connections
  • Assisted in recruiting, hiring and training team members in excellent customer service skills and innovative sales ideas to win monthly suggestive sales contest

Education

High School Diploma -

Columbus East Senior High
Columbus, IN

Skills

  • Ensure exceptional customer service and satisfaction
  • Kind and compassionate problem solver
  • Self-motivated and team-oriented
  • Focused on learning and growing in a new career

Accomplishments

Top 10 General Manager Thornton's Inc. 2012

Certification

  • CPhT - Certified Pharmacy Technician #S2B8X7K4

REFERENCES

Joshua Crowley     Pharmacist, Walgreens Pharmacy    606.341.3518

Lacey Wilkinson   Clinical Pharm. KY Pharm Coalition   859.221.1002

Josiah Durham      Pharmacist, UK Specialty Pharmacy  859.699.8440

Timeline

Senior Pharmacy Technician

Walgreens
11.2016 - Current

Retail General Manager

Thornton's Inc.
06.2006 - 09.2017

High School Diploma -

Columbus East Senior High

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Joyce Douglas