JOYCE FERREIRA

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Tallied cash drawer at beginning and end of each work shift.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Scheduled reservations, and sent out text reminders 2 hours in advance of reservation time
• Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service
• Managed close-out process on weekends for servers to ensure tips were properly distributed.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Assisted servers with specialty drink orders by preparing on-demand items without delay
• Kept bar presentable and well-stocked to meet customers' needs
• Maintained impeccably clean work stations by demonstrating strong attention to detail and a sense of urgency
• Trained 6 server staff on best practices, and provided feedback to improve customer satisfaction
• Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
• Quickly developed relationships with customers, and maintained positivity while servicing up to 7 tables during prime-time hours.

*Set positive tone for entire dining experience as first point of contact for incoming guests.

• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.