Joyce Marshall
Washington,DC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Vector Fleet Management
Charlotte, NC
10.2023 - Current
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Documented service information in system within client profiles and updated repair status.
Service Writer
First Vehicle Services
Cincinnati, OH
06.2006 - 03.2022
- Create and maintain detailed service records for each vehicle.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Manage and process customer payments and handle billing inquiries.
- Maintain inventory of service-related supplies and parts
Education
High School Diploma -
Largo High School
Upper Marlboro, MD06-1978
Skills
- Warranty processing
- Estimating costs
- Service Scheduling
- Schedules coordination
- Status reports maintenance
- Strong Organization
Certification
- Received certifications with Ford and Dodge/Chrysler to process warranty claims.
Timeline
Automotive Service Writer
Vector Fleet Management
10.2023 - Current
Service Writer
First Vehicle Services
06.2006 - 03.2022
High School Diploma -
Largo High School
- Received certifications with Ford and Dodge/Chrysler to process warranty claims.
Similar Profiles
Victoria McRaeVictoria McRae
Service Writer at Vector Fleet ManagementService Writer at Vector Fleet Management
Monique MadisonMonique Madison
Automotive Service Writer at Vector Fleet ManagementAutomotive Service Writer at Vector Fleet Management
Victoria McraeVictoria Mcrae
Customer Service Writer at Vector Fleet ManagementCustomer Service Writer at Vector Fleet Management