Joyce Menendez
Orange Park,FL
Summary
Reliable team player equipped with strong cash handling and customer service abilities. Successfully managed daily operations and trained staff while enhancing customer relations in retail environments. Ready to bring a flexible schedule and a commitment to service excellence to a part-time role in healthcare. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Winn Dixie Supermarket
Orange Park, FL
09.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cash handling processes, maintaining accuracy in transactions and drawer balances.
- Implemented efficient workflow strategies to reduce customer wait times during peak hours.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Sales Associate
Shoe Carnival
Orange Park, FL
08.2023 - 06.2024
- Assisted customers in selecting footwear based on preferences and needs.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using POS systems for customer purchases.
- Collaborated with team members to achieve sales targets and improve customer experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Applied Science - Dental Hygiene
Florida State College
Jacksonville, FL05-2029
High School Diploma -
Orange Park High School
Orange Park, FL05-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Flexible schedule
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Winn Dixie Supermarket
09.2024 - Current
Sales Associate
Shoe Carnival
08.2023 - 06.2024
Associate of Applied Science - Dental Hygiene
Florida State College
High School Diploma -
Orange Park High School