Joyce Rogers Wynne
Extended Stay America
Houston,TX
26
years of professional experience
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Front Desk Receptionist
1 Year 8 Months- Welcomed guests and managed check-in/check-out procedures efficiently.
- Answered multi-line phone system, directing calls and providing information to guests.
- Assisted in resolving guest inquiries and complaints promptly to ensure satisfaction.
- Maintained cleanliness and organization of front desk area, enhancing guest experience.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests timely.
- Processed reservations using property management software, ensuring accuracy in bookings.
Housekeeper And Front Desk Receptionist
24 Years 7 Months- Oversaw daily housekeeping operations, ensuring cleanliness and organization of guest rooms and common areas.
- Trained and mentored new staff on cleaning protocols and safety procedures to maintain high standards.
- Implemented efficient cleaning schedules, optimizing workflow to enhance overall guest satisfaction.
- Conducted quality inspections of completed work to ensure adherence to brand cleanliness standards.
Education
High School Diploma
Skills
Excellent Verbal and Written Communication
Strong Organizational Skills
Multitasking and Prioritization and Multi-line Phone Operation and Customer Service
Timeline
Front Desk Receptionist
Extended Stay America
12.2023 - 08.2025Read More
Housekeeper And Front Desk Receptionist
Extended Stay America
05.1999 - 12.2023Read More
Natchitoches Central High School
High School Diploma
Read More