Joyce Smith
Scott City,KS
Summary
Dynamic and results-driven professional with extensive experience at USPS, excelling in customer service and team management. Proven ability to enhance operational efficiency through effective route planning and adherence to safety procedures. Recognized for reducing data entry errors and fostering a high-performing team environment. Committed to meeting deadlines and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Postmaster
USPS
Scott City, KS
09.2020 - 02.2025
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Clerk
USPS
Scott City, KS
01.2018 - 09.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Clerk
USPS
Leoti, KS
12.2015 - 01.2018
Education
Nursing
Barton County Community College
Great Bend, KSSkills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
Languages
ASL American Sign Language
Full Professional
Timeline
Postmaster
USPS
09.2020 - 02.2025
Clerk
USPS
01.2018 - 09.2020
Clerk
USPS
12.2015 - 01.2018
Nursing
Barton County Community College