Joye Henry
Murfreesboro,TN
Summary
Dynamic professional with extensive experience in customer service and quality assurance, notably at Amazon. Proven ability to enhance customer satisfaction through timely deliveries and effective problem-solving. Skilled in inventory management and office administration, demonstrating strong attention to detail and teamwork in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
01.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Office Administrative Assistant
Inter Metro
04.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions.
Delivery Driver
Amazon Prime
10.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Merchandise Associate
Saks Fifth Avenue
02.2022 - 10.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Inbound Stower/Area Manager
Amazon
10.2020 - 12.2021
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Quality Control Inspector
Schwan's
06.2019 - 09.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Cashier/Customer Service
Kroger
08.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Zaxbys
09.2016 - 05.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05-2019
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Stocking and inventory
- Forklift operation
- Quality assurance
- Dispatch communication
- Inventory management
- Data entry
- Office administration
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Office Administrative Assistant
Inter Metro
04.2023 - 12.2023
Delivery Driver
Amazon Prime
10.2022 - 01.2023
Merchandise Associate
Saks Fifth Avenue
02.2022 - 10.2022
Inbound Stower/Area Manager
Amazon
10.2020 - 12.2021
Quality Control Inspector
Schwan's
06.2019 - 09.2020
Cashier/Customer Service
Kroger
08.2018 - 05.2019
Cashier
Zaxbys
09.2016 - 05.2017
High School Diploma -
Riverdale High School
Similar Profiles
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health