Joykia Elbert
Warner Robins,GA
Summary
Dynamic sales associate with proven expertise in customer service and teamwork, honed at Tj MAXX and other leading retailers. Excelled in enhancing customer satisfaction and team productivity, leveraging exceptional listening skills and problem-solving abilities. Achieved significant improvements in transaction accuracy and customer relationship building, demonstrating reliability and excellent people skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
Its Fashion
09.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
DC Member
Academy Sports & Outdoors Distribution Center
02.2021 - 09.2021
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Contributed to a positive work environment by maintaining a clean and organized workspace at all times.
- Participated in ongoing training opportunities to remain current on new techniques, tools, equipment, and industry best practices related to mending services.
- Exceeded performance metrics by consistently completing assigned tasks within established timeframes while maintaining high-quality results.
- Performed general housekeeping and cleaning tasks.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Sales Associate
Tj MAXX
11.2018 - 01.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
West Laurens High School
Dexter, GASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Reliable and punctual
- Excellent people skills
Timeline
Sales Associate
Its Fashion
09.2023 - Current
DC Member
Academy Sports & Outdoors Distribution Center
02.2021 - 09.2021
Sales Associate
Tj MAXX
11.2018 - 01.2019
West Laurens High School
Similar Profiles
Jayla DavisJayla Davis
Sales Associate at Its FashionSales Associate at Its Fashion
Sunia AqelSunia Aqel
Model Makeup Artist at Kansas City Fashion Week & Local Fashion ShowsModel Makeup Artist at Kansas City Fashion Week & Local Fashion Shows
Ratheesh KumarRatheesh Kumar
Logistics Manager at Zen Fashion Apparel Industry, Classic Fashion Apparel IndusctryLogistics Manager at Zen Fashion Apparel Industry, Classic Fashion Apparel Indusctry
AMY BURGERAMY BURGER
Intern at Prescott Valley Police DepartmentIntern at Prescott Valley Police Department
Keith A GillisKeith A Gillis
Patrol Officer at Warner Robins Police DepartmentPatrol Officer at Warner Robins Police Department