Joy'Landra Boyd
Longview
Summary
- Versatile customer service professional with 7+ years of experience across retail, hospitality, healthcare, and administrative settings.
- Experienced in insurance verification, billing support, scheduling, and customer account management.
- Skilled in multitasking, data entry, and maintaining professionalism in fast-paced environments while delivering high-quality customer support.
Overview
10
10
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Longview
2024.08 - Current
- Manage overnight front desk operations and guest check-ins/check-outs
- Handle reservations, payments, and customer service inquiries
- Balance daily financial transactions and complete night audit reports
- Maintain a safe, organized, and professional hotel environment during overnight shifts
Team Member
Chick-fil-A
2023.07 - 2026.04
- Delivered friendly and efficient customer service in front counter and drive-thru operations
- Prepared and processed customer orders accurately
- Maintained cleanliness and sanitation standards throughout dining and service areas
- Supported team operations to ensure positive guest experiences
Overnight Cashier
Zippy J's #3
2023.06 - 2023.09
- Operated cash register and handled customer transactions accurately
- Restocked inventory and maintained organized front-of-house areas
- Assisted with food preparation and overnight store operations
- Provided dependable overnight customer support in a fast-paced environment
Receptionist / Insurance Specialist
Longview Regional Clinics
2018.10 - 2021.06
- Managed front desk operations, patient scheduling, and inbound calls
- Verified insurance coverage and processed medical billing information
- Maintained electronic health records and patient documentation
- Assisted patients with understanding insurance benefits and claims
- Identified coding and billing discrepancies while maintaining accurate records
Correctional Officer
MTC Corrections
2018.06 - 2018.10
- Supervised inmates and enforced facility rules and safety procedures
- Conducted searches for contraband and documented inmate conduct
- Maintained order and security within correctional facility operations
Caregiver
Pace Opportunities
2017.06 - 2018.01
- Assisted individuals with developmental disabilities with daily living activities
- Encouraged independence and supported personal development goals
- Provided emotional support and maintained a safe environment for clients
Insurance Agent
Humana
2016.10 - 2018.01
- Assisted clients with selecting affordable Medicare insurance plans
- Processed billing information and prescription-related requests
- Explained coverage options and benefits to customers
- Delivered high-quality customer service and resolved client concerns
Education
Diploma - undefined
Longview High School
Longview, TX01.2015
Skills
Customer Service
Cash Handling
Reception & Front Desk Operations
Scheduling & Appointment Setting
Insurance Verification
Medical Billing Support
Night Audit Procedures
Data Entry
Microsoft Word & Office Systems
Office Filing & Documentation
Communication & Problem Solving
Team Collaboration
Timeline
Night Auditor
Hilton Garden Inn Longview
2024.08 - Current
Team Member
Chick-fil-A
2023.07 - 2026.04
Overnight Cashier
Zippy J's #3
2023.06 - 2023.09
Receptionist / Insurance Specialist
Longview Regional Clinics
2018.10 - 2021.06
Correctional Officer
MTC Corrections
2018.06 - 2018.10
Caregiver
Pace Opportunities
2017.06 - 2018.01
Insurance Agent
Humana
2016.10 - 2018.01
Diploma - undefined
Longview High School