Joylissa Stanizzi
Summary
Customer-focused professional skilled in resolving product issues and enhancing satisfaction. Utilizes innovative management and mentorship to drive productivity improvements. Committed to applying new project organization techniques for optimized performance.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista
Bloom Bake Shop
Hartford, Connecticut
05.2025 - Current
- Prepared high-quality beverages following Bloom Bake Shop's recipes and standards.
- Engaged with customers to deliver personalized service and tailored product recommendations.
- Assisted in training new baristas on drink preparation techniques and customer service.
- Maintained cleanliness and organization of workstations and customer areas.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed inventory through proactive restocking and monitoring of supply levels to ensure availability.
- Handled cash transactions with precision during peak shifts, contributing to efficient register operations.
- Maintained calm demeanor during high-volume periods and special events.
Mental Health Counselor
Manchester Memorial Hospital
Manchester, Connecticut
05.2024 - 05.2025
- Applied sensitivity and competence in treating patients from diverse backgrounds to foster trust and engagement.
- Provided individual and group counseling to clients struggling with mental health issues.
- Assisted in crisis intervention to provide immediate support for clients in distress.
- Applied advanced counseling techniques to define patient and family issues.
- Crafted individualized treatment plans aligning with client goals and specific mental health conditions for targeted support.
- Led group therapy sessions that encouraged peer support and facilitated shared experiences among clients.
- Educated clients on coping strategies and mental wellness techniques.
- Collaborated with healthcare teams to coordinate comprehensive patient care.
- Maintained accurate documentation of client interactions and treatment progress.
- Participated in staff meetings to discuss case management and treatment strategies.
Bookstore Associate
University of Connecticut
Storrs, Connecticut
01.2024 - 05.2024
- Provided tailored book recommendations, enhancing customer experience and satisfaction.
- Assisted customers with finding books and other products in store.
- Addressed and resolved customer complaints, fostering loyalty and repeat business.
- Processed customer transactions at the cash register efficiently. efficiently at the cash register. at the cash register.
- Managed inventory by organizing and restocking shelves regularly.
- Organized shelves and displays to maintain an inviting shopping environment.
- Answered phone calls from customers regarding product availability, pricing, order status.
- Trained new associates on store policies and procedures effectively.
- Prepared shipping labels for online orders that were ready for shipment.
Childcare Provider
Kelsey Kolpitts
East Hartford, Connecticut
06.2023 - 08.2023
- Developed engaging lesson plans to foster learning and creativity.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Supervised children's activities to ensure safety and promote engagement.
- Communicated with parents about children's progress and needs to support development.
- Assisted with daily routines, including meal preparation and nap time.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Maintained cleanliness and organization of play areas and materials to create an inviting learning environment.
Assistant Preschool Teacher
Sonshine Daycare
Manchester, Connecticut
09.2019 - 05.2020
- Assisted lead teacher in creating engaging lesson plans for preschool activities.
- Assisted in creating and implementing lesson plans for preschoolers.
- Supervised children during playtime and ensured a safe environment.
- Prepared classroom materials and organized supplies for daily lessons.
- Encouraged cooperative play among students by providing positive reinforcement when needed.
- Monitored each child's progress to enhance social, mental, and behavioral competencies.
- Recognized children requiring additional support for emotional, health, or developmental concerns and developed tailored improvement strategies.
- Facilitated children's social and emotional growth through structured guided interactions.
- Collaborated with staff to plan special events and field trips for students.
- Communicated effectively with parents regarding child progress and classroom activities.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT 08.2022 - 05.2025
Rockville High School
Vernon Rockville, CTSkills
- Inventory management
- Customer engagement
- Cash handling
- Staff training
- Product merchandising
- Team collaboration
- Crisis intervention
- Group facilitation
- Effective communication
- Problem solving
- Conflict resolution
- Organizational skills
- Event coordination
- Conflict mediation
- Adaptive and creative
- Patient documentation
- Client relationship management
- Time management
References
References available upon request.
Timeline
Barista
Bloom Bake Shop
05.2025 - Current
Mental Health Counselor
Manchester Memorial Hospital
05.2024 - 05.2025
Bookstore Associate
University of Connecticut
01.2024 - 05.2024
Childcare Provider
Kelsey Kolpitts
06.2023 - 08.2023
Bachelor of Arts - Psychology
University of Connecticut
08.2022 - 05.2025
Assistant Preschool Teacher
Sonshine Daycare
09.2019 - 05.2020
Rockville High School