Jozephine Garrett
Latonia,KY
Summary
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Envoy Airlines
Hebron, KY
09.2023 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger inquiries and resolved issues to enhance customer satisfaction.
- Coordinated flight check-ins, ensuring accurate documentation and timely boarding processes.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Trained new team members on customer service protocols and airline policies.
Staffing and Selling Supervisor
Victoria's Secret & PINK
Florence, KY
10.2021 - 09.2023
- Supervised the selling team to ensure sales goals were met or exceeded.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Managed staffing needs such as scheduling shifts, tracking attendance records.
- Trained new employees on product knowledge, customer service, cash handling, and other operational procedures.
Sales Associate
Victoria's Secret & PINK
Florence, KY
11.2019 - 08.2021
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and promotional strategies.
- Collaborated with team members to achieve sales targets and optimize store performance.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Some College (No Degree) -
Northern Kentucky University
Newport, KYHigh School Diploma -
Conner High School
Hebron, KY05-2019
Skills
- Sales Tracking
- Analytical Problem Solver
- Customer service
- De-escalation techniques
- Strategic Planning
- Staff Management
- Recruiting and Hiring
- Outstanding communication skills
Timeline
Customer Service Agent
Envoy Airlines
09.2023 - Current
Staffing and Selling Supervisor
Victoria's Secret & PINK
10.2021 - 09.2023
Sales Associate
Victoria's Secret & PINK
11.2019 - 08.2021
High School Diploma -
Conner High School
Some College (No Degree) -
Northern Kentucky University