Jozie Mann
Selma,US
Summary
Experienced Corporate Customer Service Representative with over 8 years in fast-paced settings, adept at resolving complex customer issues and improving satisfaction rates. Strong skills in phone communication, live chat support, and technical assistance, combined with expertise in customer service software. Dedicated to fostering enduring client relationships and enhancing service delivery methods.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
02.2025 - Current
- Diagnosed and resolved technical issues with agent devices.
- Evaluated assigned courses for quality and relevance.
- Configured and installed printers to ensure operational efficiency.
Apple Specialist
Conduent
08.2024 - 01.2025
- Enhanced customer satisfaction through knowledgeable consultations on Apple product features and benefits.
- Provided expert troubleshooting support for Apple devices to enhance user experience.
Corporate Customer Service Representative
Comcast
01.2022 - 01.2024
- Managed corporate call operations to ensure effective communication and client engagement.
- Addressed and escalated customer issues to ensure timely resolution.
- Evaluated and resolved billing inquiries to ensure accurate account management.
Customer Service Representative
Bank Of America
Montgomery
01.2021 - 01.2022
- Resolved customer complaints by providing effective solutions and support.
- Delivered expert financial guidance to clients, enhancing their financial decision-making.
- Executed account closure procedures for clients, ensuring compliance with company policies.
- Processed and submitted fraud and billing disputes to ensure resolution.
Customer Service Representative
Verizon
Mobile, AL
08.2017 - 03.2018
- Assisted customers with billing inquiries. Provided support in resolving account discrepancies. Facilitated communication between departments to address client concerns.
- Assisted users in diagnosing and resolving device issues. Provided support for troubleshooting hardware and software problems. Collaborated with team members to enhance device performance.
- Evaluated and analyzed account information for accuracy and compliance.
Education
Bachelor of Science - Human Development
Amridge University
Montgomery, ALAssociate's degree - Human Development
Amridge University
Montgomery, AL05.2024
High School - undefined
Dallas County High School
01.2017
Skills
- Technical support
- Client assistance
- Team leadership
- Windows operating system
- Effective communication
- Financial literacy
- Data entry
- Effective time allocation
- Telephone communication
- Conflict management
- Collaborative teamwork
Certification
Adjuster Property and Casualty License
Languages
English (Native)
Timeline
Customer Service Representative
Alorica
02.2025 - Current
Apple Specialist
Conduent
08.2024 - 01.2025
Corporate Customer Service Representative
Comcast
01.2022 - 01.2024
Customer Service Representative
Bank Of America
01.2021 - 01.2022
Customer Service Representative
Verizon
08.2017 - 03.2018
High School - undefined
Dallas County High School
Bachelor of Science - Human Development
Amridge University
Associate's degree - Human Development
Amridge University