Susan Contreras
Selma
Summary
Dynamic professional committed to enhancing business operations through rapid learning, a diligent work ethic, and effective teamwork. Strong advocate for open communication, fostering collaboration to drive success and achieve organizational goals. Dedicated to delivering exceptional customer service and ensuring client satisfaction while supporting team initiatives. Proven ability to adapt and thrive in fast-paced environments, contributing positively to overall productivity and team morale.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Universal Data Tech
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day print operations, working efficiently and productively with all team members.
- Completed complex customer orders accurately and within quoted time limit.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Assisted with graphic design projects for optimal print results and client satisfaction.
- Ensured customer satisfaction by addressing inquiries, providing quotes, and resolving issues promptly.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
Sales Associate
Walmart
02.2022 - 09.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Stay Home Mom
My Self
01.2014 - 10.2022
- Became a full-time stepmother to three small children (ages: 18 months, 7, and 8).
Accounting / Bar Tender
Sheri Roadhouse
08.2003 - 01.2014
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Selma High School
Selma, CaliforniaSkills
- Client support
- Comprehensive understanding of products
- Skilled at prioritizing tasks simultaneously
- Effective communication
- Problem-solving
- Advanced computer skills
LEADERSHIP
Successfully demonstrated my ability to learn while maintaining excellent customer satisfaction scores.
Timeline
Customer Service Representative
Universal Data Tech
09.2023 - Current
Sales Associate
Walmart
02.2022 - 09.2023
Stay Home Mom
My Self
01.2014 - 10.2022
Accounting / Bar Tender
Sheri Roadhouse
08.2003 - 01.2014
High School Diploma -
Selma High School
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