J.R. Everett
10287 Lakeridge Square Court APT G,United States
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Audi Of Richmond
12.2022 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Service Manager
VA Car Care
01.2020 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Advisor
Whitten Brothers
05.2019 - 01.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.2005
Skills
- Customer Service
- Conflict Resolution
- Multiple Priorities Management
- Problem-Solving
- Time Management
- Service and Parts Teams Management
- Service Quality Management
Timeline
Automotive Service Advisor
Audi Of Richmond
12.2022 - Current
Service Manager
VA Car Care
01.2020 - 12.2022
Service Advisor
Whitten Brothers
05.2019 - 01.2020
High School Diploma -
Lee Davis High School
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