Jordan Raglin

• Prepare patients for pediatric exams by obtaining vital signs and updating medical histories.
• Assist providers with routine office procedures, instrument setup, and exam room readiness.
• Perform procedures such as nebulizer treatments, ear irrigations, suppositories, and administer vaccines.
• Document immunizations, medications, and visit details accurately in electronic health records.
• Maintain clean, stock exam rooms, and sanitize equipment to support infection-control standards.
• Direct patients to exam rooms, ask triage questions, and prepare for physician examinations.

• Opened and set up the clinic, preparing all equipment and supplies for patient care.
• Triage patients and assess their needs.
• Perform in clinic procedures, including EKGs, nebulizer treatments, vaccinations, ear irrigations, and wound cleaning.
• Conduct point-of-care tests such as urinalysis, covid-19 testing, flu testing, strep testing, mono testing, and glucose testing.
• Manage front desk duties such as answering phone calls, scheduling appointments using EMR Athena, checking patients in and out, verifying insurance, responding to emails, checking voicemails, and collecting pre-registration information.
• deliver exceptional customer service to ensure a positive patient experience.
• Maintain accurate documentation of both clinical and administrative records.

• Coordinated patient referral to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collected and documented patient vitals.
• optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Performed medical records management, including filing, organizing, and scanning documents.
• Scribing and assisting with pre-op, post-op, and follow-up appointments.
• Escorting patients to their exam rooms.
• Sanitizing surgical tools using an autoclave machine.

Creating/ prepping surgical tool kits.

Scheduling/ coordinating with hospitals to get surgeries scheduled.

Taking photos/ videos for before and after examinations with patient's consent.

• Performed inbound and outbound telephone calls in a call center environment using Epic EMR.
• Coordinated radiology appointments for various Wellstar imaging facilities.
• Scheduled imaging appointments accurately, aligning patient availability with radiology department workflows.
• Verified demographics, insurance details, and order requirements before appointment confirmation.

• Greeted patients and families, maintaining a welcoming front-desk experience.
• Answered multi-line calls, triaging inquiries and routing messages appropriately.
• Scheduled pediatric appointments, balancing provider availability and patient needs.
• Verified insurance coverage and updated patient demographics in EHR systems.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Obtained payments from patients and scanned identification and insurance cards.
• Utilized GRITS, eClinicalWorks, and Availity systems.
• Collected patient vitals and prepared them for the provider.