Juan Ayala
Coplay,PA
Summary
Seasoned claims adjuster with 8 years of experience, skilled in property and casualty and investigation. Seeking to further my insurance career in the claims department here at Erie Insurance. I began as a Property Adjuster Trainee in the Smart Start Program, progressed to Property Adjuster and Property Adjuster II.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Adjuster II
Erie Insurance Group
05.2015 - Current
- Carefully reviewed claim information to verify accuracy and applicable coverages.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed and maintained working relationships with agents, public adjusters, vendors and contractors to assist in prompt claims handling.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Scoped and photographed properties for defects and damage.
- Prepared comprehensive estimates and reports to negotiate fair and prompt repair of properties.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Identified suspicious losses and contacted manager for investigative assistance.
- Perform approximately 30-60 field investigations of damaged properties every month
Corrections Officer
Lehigh County Department Of Corrections
02.2006 - 05.2015
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Authored incident reports for management on violations and discrepancies.
- Routinely counted inmates and in response to potential security breaches.
- Oversaw and maintained custody of 96 inmates in medium and maximum security classifications
Collections Account Manager
Wells Fargo Financial
01.2003 - 12.2005
- Collaborated on collection and dispute resolution issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Associate of Applied Science - Elementary Education
Northampton Community College
Bethlehem, PaSmart Start Property Training
Technical Learning Center
Erie, Pa06.2016
Skills
- Policy Interpretation
- Technical knowledge
- Property Inspection
- Decision-Making
- Critical Thinking
- Excellent Communication
- Self Motivation
- Teamwork and Collaboration
- Problem-solving abilities
Accomplishments
- Recipient of the 2024 Claims Champion for Property Claims at our Annual Branch Meeting
- Continuously meet or exceed monthly usage goals on select parameters
- Completed advance Symbility Training with Reinspector Walton 2024
Certification
- Certified Residental Roof Inspector, HAAG - 2023 & 2024
Timeline
Property Adjuster II
Erie Insurance Group
05.2015 - Current
Corrections Officer
Lehigh County Department Of Corrections
02.2006 - 05.2015
Collections Account Manager
Wells Fargo Financial
01.2003 - 12.2005
Associate of Applied Science - Elementary Education
Northampton Community College
Smart Start Property Training
Technical Learning Center
- Certified Residental Roof Inspector, HAAG - 2023 & 2024
Similar Profiles
Debra PetersonDebra Peterson
Customer Service Representativve at Erie Insurance GroupCustomer Service Representativve at Erie Insurance Group
Michael WalkerMichael Walker
MDA II at Erie Insurance GroupMDA II at Erie Insurance Group
Cheyenne FulghamCheyenne Fulgham
First Notice of Loss Representative II at Erie Insurance GroupFirst Notice of Loss Representative II at Erie Insurance Group