Dedicated professional with a strong background in customer service and training. Proven ability to optimize workflows and enhance team collaboration, ensuring exceptional service delivery in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Server
Hospitality Staffing Solutions LOC
Tampa, FL
08.2024 - Current
Delivered exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Collaborated with kitchen staff to maintain food quality and presentation standards.
Trained new servers on menu items, service protocols, and point-of-sale systems.
Tax Profesional II
HR Block
Tampa, FL
11.2024 - 04.2026
Prepared and reviewed individual tax returns ensuring compliance with federal and state regulations.
Assisted clients in understanding tax obligations and available deductions to optimize returns.
Utilized H&R Block software for efficient data entry and tax calculations, enhancing accuracy.
Conducted client interviews to gather necessary financial information for accurate tax preparation.
Insurance Agent
Vital Insurance Agents Association LLC
Tampa, FL
09.2018 - 08.2024
Developed personalized insurance plans tailored to client needs and risk profiles.
Conducted comprehensive policy reviews, ensuring compliance with industry regulations.
Led training sessions for new agents, enhancing product knowledge and sales techniques.
Collaborated with underwriting teams to assess and mitigate potential risks effectively.
Student Nutrition Assistant
Hillsborough County Schools
Tampa, FL
01.2010 - 08.2018
Assisted in meal preparation and service, ensuring compliance with health and safety standards.
Supported nutrition education initiatives for students, promoting healthy eating habits.
Maintained inventory of food supplies, coordinating with vendors for timely deliveries.
Collaborated with kitchen staff to optimize workflow and enhance service efficiency.
Lead Cook
Marriot International Incorporated
Tampa, FL
02.2013 - 10.2017
Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
Developed and implemented new menu items based on seasonal ingredients and customer feedback.
Coordinated food preparation activities to optimize workflow and minimize service delays.
Trained junior cooks in culinary techniques, kitchen protocols, and equipment usage.