Dianna Munoz
Sunbury,US
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
HR Manager
Sunset Staffing LLC
Sunbury, US
03.2024 - Current
- Oversee payroll and benefits, reducing discrepancies through effective program management
- Enhance employee motivation via events and feedback, fostering a positive work environment
- Address employee claims and disputes with conflict resolution, ensuring fair outcomes
- Ensure compliance with laws and standards, maintaining organizational integrity
- Conduct onboarding and training, enhancing new hires' skills and job readiness
Case Manager
CAA CSO
Shamokin, US
09.2022 - 03.2024
- Collaborate with multidisciplinary teams to create tailored care plans for clients
- Lead group sessions to foster behavioral improvements and track client progress
- Coordinate with agencies to enhance client access to essential services and resources
- Guide clients through housing and legal systems to secure necessary benefits
- Monitor program outcomes to ensure effective service delivery and client satisfaction
- Enhanced client service delivery by streamlining coordination with community partners, achieving noticeable improvements in client satisfaction
CNA
Senior Helpers
Sunbury, US
05.2016 - 06.2019
- Provided personal care, supported lifestyle adjustments, improved client well-being
- Documented client progress, reported condition changes, enhanced care strategies
- Delivered bedside assistance, ensured hygiene standards, maintained client dignity
- Streamlined care protocols to enhance patient comfort and promote faster recovery, leading to noticeable improvements in client satisfaction
- Collaborated with healthcare teams to ensure comprehensive patient care, fostering a supportive environment and strengthening team dynamics
Customer Service Rep
RAS BAR INC
Sunbury, US
02.2015 - 03.2016
- Resolved customer issues, improving satisfaction and retention
- Documented interactions, enhancing service efficiency
- Ensured prompt resolution of complaints, boosting loyalty
- Guided customers through product selections, enhancing their buying experience and fostering brand loyalty
Education
High School Diploma - communication arts
Brandies High School
New York, NY06.2019
Skills
- Customer Service
- Payroll administration
- Employee training
- Regulatory compliance
- Conflict resolution
- Performance management
- Talent acquisition
- Employee engagement
- HR policies
- Data analysis
- Project management
- Communication strategies
- Program evaluation
- Customer service
- Leadership training and development
- Microsoft office proficiency
- Health benefits
- Analytical skills
- Staffing optimization
Languages
English
Personal Information
Title: HR Manager
Timeline
HR Manager
Sunset Staffing LLC
03.2024 - Current
Case Manager
CAA CSO
09.2022 - 03.2024
CNA
Senior Helpers
05.2016 - 06.2019
Customer Service Rep
RAS BAR INC
02.2015 - 03.2016
High School Diploma - communication arts
Brandies High School