Summary
Overview
Work History
Education
Skills
Timeline
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Juan De La Cruz

Raleigh,NJ

Summary

Professional service industry expert, ready to excel in fast-paced environment. Known for improving customer relations and streamlining service processes, leading to increased team productivity. Reliable and adaptable, recognized for fostering team collaboration and achieving goals. Skilled in diagnostics, customer communication, and time management.

Overview

16
16
years of professional experience

Work History

Service Writer

Campbell's Auto Service
Raleigh, NC
04.2013 - 05.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Customer Service Representative

Forever Daycare, LLC
Raleigh, NC
10.2008 - 02.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Applied Arts - Computer And Information Systems

Rockland Community College
Suffern, NY

Certificate Of Technical Studies - Electrical Technology

Lincoln Technical Institute
Ramsey, NJ
10.2008

Diploma -

North Rockland High School
Thiells, NY
06.1998

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Cost estimates
  • Customer service expertise
  • Fluent in Spanish

Timeline

Service Writer

Campbell's Auto Service
04.2013 - 05.2024

Customer Service Representative

Forever Daycare, LLC
10.2008 - 02.2013

Associate Of Applied Arts - Computer And Information Systems

Rockland Community College

Certificate Of Technical Studies - Electrical Technology

Lincoln Technical Institute

Diploma -

North Rockland High School
Juan De La Cruz