Juan Diaz
Allen,TX
Summary
I am a reliable and empathetic leader with a proven ability to inspire and motivate teams. My commitment to punctuality reflects my respect for others' time and my dedication to meeting deadlines. Honesty is a core value for me, and I believe in fostering an environment of trust and transparency. With strong organizational skills and a focus on collaboration, I aim to drive team success and contribute positively to the overall goals of the organization. I am excited about the opportunity to apply for the assistant general manager position and bring my leadership experience to your team.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Salata
McKinney, TX
02.2024 - 10.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled scheduling for store shifts to achieve adequate staffing.
Manager
Chick-fil-A
Plano, TX
06.2023 - 02.2024
- Coached employees on interactions with customers to drive exceptional service.
- Enforced company policies, answered coworkers' questions, and trained new personnel.
- Helped employees accomplish tasks during peak periods.
- Investigated customer complaints regarding quality or service.
- Identified needs of customers promptly and efficiently. Delegated tasks to multiple employees while maintaining an efficient workplace.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assigned tasks to employees, monitored productivity, performance, and task completion.
- Assigned tasks to employees, and monitored productivity, performance, and task completion.
Repack Associate
Amerisource
Allen, TX
05.2022 - 03.2023
- Received, unpacked, and inspected incoming shipments for accuracy.
- Verified quantity of items to ensure accurate inventory levels.
- Stocked shelves with merchandise according to store specifications.
- Maintained a clean, organized work area in compliance with safety regulations.
- Labeled products accurately with expiration dates and other pertinent information.
- Repackaged bulk items into smaller quantities as required by customer orders.
- Utilized RF scanners to process orders quickly and efficiently.
Shift Leader
Wendy's
Allen, TX
02.2022 - 05.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
International Business Management -
Konrad Lorenz University
Bogotá , Colombia12-2019
Skills
- Employee Relations
- Strategic planning skill
- Training and development skill
- Business operations knowledge
- Customer Retention
- Employee Scheduling
- Food safety and sanitation
- Team leadership strength
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant General Manager
Salata
02.2024 - 10.2024
Manager
Chick-fil-A
06.2023 - 02.2024
Repack Associate
Amerisource
05.2022 - 03.2023
Shift Leader
Wendy's
02.2022 - 05.2022
International Business Management -
Konrad Lorenz University
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