Juan Estrada
Margate,FL
Summary
Hardworking associate focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success willing to do whatever it takes to get the job done. Customer relations Attention to detail Serve customer needs Problem-solving Acquire new customers Task prioritization, Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Account Manager
Whitecap
Greensboro, NC
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Career Development Program
White Cap Construction Supply Inc.
Pompano Beach, FL
06.2022 - 10.2023
- Conducted research on future career outlook, trends and educational or skill requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Inside Sales Representative /Account Manager
Masters Building Products
05.2021 - 06.2022
- Top inside sales representative for six months.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Merchandise Service Associate
Lowe's
12.2020 - 04.2021
- Scheduling Critical thinking Planning
- Public speaking Multitasking, Met service targets consistently by overseeing specific orders and overall flow of work into all store departments
- Managed preparations for planned service appointments by coordinating parts, technicians' work, and bay assignments
- Met inbound customer needs while maintaining strict performance targets
- Sold products to customers during routine service calls using strong cross-selling abilities
- Satisfied customers with expert support during service times.
Sales associate
Precision Pavers and Pools Design
02.2019 - 11.2020
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support
- Prepared accurate price quotes and coordinated contracts to complete sales
- Monitored market conditions, product innovations, and competitor products, prices, and sales
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Provided customers with product samples and catalogs
- Recommended products to customers, based on customers' needs and interests
- Kept updated files with a current listing of customer business operations, sales histories and key personnel.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FLSkills
- Lead Qualification
- Daily Workflows
- New Business Development
- Product Demonstrations and Presentations
- Customer Service and Assistance
- Revenue Growth
- Sales and Marketing Initiatives
- Account Acquisition
- Phone and Email Etiquette
- Lead Generation Management
- Project Requirements
- Speak English, Spanish and Portuguese
Timeline
Account Manager
Whitecap
10.2023 - Current
Career Development Program
White Cap Construction Supply Inc.
06.2022 - 10.2023
Inside Sales Representative /Account Manager
Masters Building Products
05.2021 - 06.2022
Merchandise Service Associate
Lowe's
12.2020 - 04.2021
Sales associate
Precision Pavers and Pools Design
02.2019 - 11.2020
High School Diploma -
Coral Springs High School