Juan F Huaman
East Windsor,USA
Summary
to be an active employee, to give excellent performance and to translate my experience, knowledge, skills and abilities into value for the organization
Overview
10
10
years of professional experience
Work History
Customer Service Representative
XPO Logistics
Cranbury, NJ
08.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picking / Shipping / Forklift Operator
Kuehne+Nagel
Cranbury, NJ
12.2021 - 06.2023
- Adhered to company policies and procedures related to inventory management, shipping protocols, and workplace safety.
- Coordinated with other operators during peak periods, ensuring smooth workflow even under increased workload pressure.
- Managed incoming shipments by verifying the accuracy of documentation against physical items received.
- Collaborated with team members to meet daily production goals and maintain high levels of productivity.
Customer Service
T-Mobile
East Windsor, NJ
02.2019 - 11.2020
- Adhered to all store retail procedures and policies.
- Educated customers about product options to exceed their experience.
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Served multiple customers simultaneously in a stressful environment.
Customer Service
Seldat Distribution Inc
01.2015 - 01.2018
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Followed up with customers ensuring their satisfaction with their purchases.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Education
Diploma -
Hightstown High School
Hightstown, NJ06.2014
Skills
- Bilingual (Spanish and English)
- Able to produce best results
- Precise and detail oriented on a tight schedule
- Excellent hand-eye
- Inventory Control
- Experience with all Microsoft coordination programs
- Call Center
- Customer Service
- Customer Support
- Multilingual
- CSR
- Supervising Experience
- Microsoft Outlook
- Time management
- Warehouse experience
- Forklift
- Reach Truck
- Pallet Jack
- Order Picking
- Packaging
- RF Scanner
- Order Picker
- Shipping & Receiving
- Microsoft Word
CUST
Authorized to work in the US for any employer
Timeline
Customer Service Representative
XPO Logistics
08.2023 - 06.2025
Picking / Shipping / Forklift Operator
Kuehne+Nagel
12.2021 - 06.2023
Customer Service
T-Mobile
02.2019 - 11.2020
Customer Service
Seldat Distribution Inc
01.2015 - 01.2018
Diploma -
Hightstown High School