JUAN GIL DE RUBIO
Riverview
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
27
27
years of professional experience
Work History
Sales Associate
Kay Jewlers
07.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Publix
10.2021 - 12.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
Dual Rate Supervisor
Seminole Hard Rock Casino
02.2008 - 09.2021
- Performed accurate and efficient dealing to follow gaming procedures.
- Optimized scheduling processes, resulting in improved staff coverage during peak hours.
- Improved communication among team members by implementing structured daily briefings and debriefing sessions.
- Identified and supplied information to supervising personnel about suspected violators.
- Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
- Resolved minor technical problems with gaming machines.
- Monitored chips purchases, table inventories, and player win ratios.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Dual Rate Supervisor
Mohegan Sun Casino
01.1998 - 01.2008
- Performed accurate and efficient dealing to follow gaming procedures.
- Improved communication among team members by implementing structured daily briefings and debriefing sessions.
- Identified and supplied information to supervising personnel about suspected violators.
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
- Resolved minor technical problems with gaming machines.
- Notified table games leadership of irregularities in play for prompt resolution.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories, and player win ratios.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Education
Associate of Science - Counseling And Human Service
Hillsborough Community College
Tampa, FL06-2026
Associate of Science - Emergency Medicine
Inter Americana University
Aguadilla, PR05-1992
High School Diploma -
Benito Cerezo High School
Aguadilla, PR05-1990
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Payment Processing
- Honest and Dependable
- Fluent in Spanish
- Problem-Solving
- Excellent people skills
Timeline
Sales Associate
Kay Jewlers
07.2022 - Current
Cashier
Publix
10.2021 - 12.2022
Dual Rate Supervisor
Seminole Hard Rock Casino
02.2008 - 09.2021
Dual Rate Supervisor
Mohegan Sun Casino
01.1998 - 01.2008
Associate of Science - Counseling And Human Service
Hillsborough Community College
Associate of Science - Emergency Medicine
Inter Americana University
High School Diploma -
Benito Cerezo High School